NEOGOV · 3 months ago
Customer Account Representative 1
Fremont, CA
Full-time
Onsite
Entry Level
$72K/yr - $87K/yr
1+ years expThe Alameda County Water District located in Fremont, California, is seeking detail-oriented applicants for the position of Customer Account Representative. This role involves providing excellent customer service, handling billing, payments, collections, and account management in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Obtains required customer information to process requests for start or discontinuance of water services; establishes deposit amounts from written guidelines for new customers and prorates and adjusts billings as appropriate
Interprets policies and procedures and exercises judgment to respond to routine customer inquiries and complaints pertinent to billing, fees, rate structures, and District services; researches questions or problems and follows up as required or refers to appropriate personnel for resolution
Performs various duties related to billing, including scheduling billing, auditing bills, resolving billing errors, reviewing customer accounts for completeness and accuracy, entering meter readings, and collaborating with field staff to confirm consumption amount and possible leaks
Assists customers with setting up online accounts, including enrolling in payment plan, troubleshooting user issues and resolve challenging customer interactions
Receives customer payments, makes change, and issues receipts; opens and verifies customer payments received by mail; balances daily cash receipts, totals batches of checks received, and prepares bank deposit documents
Uses an on-line computer system extensively to process customer service requests; post payments; creates or updates master customer account files and related meter records; creates work orders for field personnel
Schedules and coordinates activities of field personnel relative to new water service and/or turn-off of service due to non-payment; reads tract maps and researches records to locate properties to assist field personnel
Issues hydrant meters for temporary water service and processes payments, enters readings, bills for damages, and refunds depositions
Reviews a variety of customer account records for completeness and arithmetic accuracy; makes necessary corrections or refers to appropriate personnel for further action
Prepares correspondence and special reports related to customer service activities
Serves as receptionist for District administrative offices, receiving and screening all telephone calls and visitors and referring caller to proper office or individual
Performs other related work as required
Qualification
Required
Possession of a high school diploma or its equivalent
One (1) year of full-time general office support work, which includes interpreting and explaining policies and procedures to the public
Strong Communication Skills
Outstanding Customer Service Skills
Ability to multi-task
Analyze data and research information
Preferred
Utility billing experience is highly desired
Benefits
Health Insurance
Dental and Vision
Retirement
Social Security/Medicare
Retiree Health Benefits
Life Insurance
Long Term Disability
Short Term Disability
Deferred Compensation
Vacation
Holidays
Sick Leave
Employee Assistance Program
Tuition Reimbursement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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