NEOGOV · 3 months ago
Clinical Manager
Durham, NC
Full-time
Onsite
Senior Level
$91K/yr - $146K/yr
6+ years expNEOGOV is part of the City of Durham, focusing on community safety. The Clinical Manager will oversee 911 response services, ensuring high-quality service delivery and staff development while promoting equity and trauma-informed care across all programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervise crisis response teams by scheduling staff, monitoring timesheets, evaluating performance, addressing employee issues, enforcing policies, and ensuring quality service delivery
Develop, coordinate, and deliver training programs; identify training needs; create staff development plans; monitor credentials; and maintain training records
Provide technical assistance and support for staff development, in-service training, and administrative functions
Respond to and resolve service complaints and inquiries, making referrals to higher-level managers as needed
Serve as a clinical expert by evaluating and responding to non-law enforcement 911 calls in the field or call center; conduct assessments, de-escalation, advocacy, and therapeutic interventions for individuals in crisis; support staff with the most complex cases
Oversee care planning processes, case audits, and coordination of resources with community partners
Manage assigned budget, contribute to departmental budgeting, and track expenditures
Perform other related duties as assigned
Qualification
Required
Master's degree in social work, psychology, or related human services field
Six years of experience related to assignment
Two years of supervisory experience
License in one of the following: Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Marriage Family Therapist (LMFT) or Licensed Clinical Addiction Specialist (LCAS)
Valid, unrestricted, North Carolina driver's license or if you currently have another state's driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire
Benefits
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase