Empathy · 3 months ago
Customer Outreach Associate
United States
Full-time
Remote
Entry Level
$21.50/hr - $21.50/hr
2+ years expEmpathy is on a mission to help families through life’s most challenging moments. They are seeking a compassionate and organized Care Outreach Associate to make outbound calls to eligible families, guiding them through the onboarding process and introducing them to Empathy’s services.
AppsHealth CareInformation TechnologySoftware
Responsibilities
Make a high volume of outbound phone calls each day to connect with eligible users and introduce them to Empathy’s services
Serve as the first point of contact for families and build immediate trust through thoughtful, compassionate communication
Use product knowledge and a user-centered approach to guide each user through their onboarding experience
During designated shifts, answer inbound calls and respond to inquiries with care and accuracy
Collaborate with teammates and share user feedback to continuously improve the user experience
Meet daily and monthly call volume and quality-based performance goals
Qualification
Required
At least 2 years of work experience, preferably within a customer-facing role
A people person who easily connects with others, and who delights in helping solve problems and creating great user experiences
A desire to work at a high-growth early stage start up
Someone self-motivated who takes a high level of ownership and accountability
Strong verbal and written communication skills, and a high level of empathy when speaking with clients over the phone
Ability to thrive in an ambiguous environment
Mission-driven with a passion for helping families dealing with loss and other challenging life events
Preferred
Experience in high-volume outbound dialer-based sales roles and/or customer service environments that require patience and persistence
Knowledge of lead generation and a good grasp of how to positively influence prospects
Experience using Slack, Zoom, Google suite, Zendesk, Aircall and other common software tools
Benefits
Company Equity in a high-growth start-up
Annual Remote Work and Wellness Stipends
Generous paid time off, including company holidays, vacation days, and paid leaves
Paid Bereavement Leave
Comprehensive health insurance coverage
Retirement savings plan with employer matching
Company
Empathy
Empathy is a support system mobile application that guides and supports families along the journey of loss.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$162MKey Investors
Adams Street PartnersIndex VenturesEntrée Capital
2025-05-29Series C· $72M
2024-03-12Series B· $47M
2021-09-30Series A· $30M
Leadership Team
Ron Gura
Co-Founder & CEO
Yonatan Bergman
Co-Founder and CTO
Recent News
Index Ventures
2025-12-10
Company data provided by crunchbase