NEOGOV · 3 months ago
IT Service Technician
WV, WV
Full-time
Onsite
Entry Level
$46K/yr - $80K/yr
2+ years expNEOGOV is a company that provides technology solutions for government agencies. The IT Service Technician role involves providing entry-level technical support, diagnosing and resolving issues related to information technology systems, hardware, and software, while assisting users with their technical needs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serve as the first point of contact for technical assistance via phone, email, or helpdesk ticketing system
Provide basic troubleshooting and support for computer hardware, software applications, printers, and network connectivity
Accurately document issues, resolutions, and escalation steps in the helpdesk system
Escalate complex or unresolved issues to Tier 2 or Tier 3 support staff in accordance with established procedures
Assist with account administration, including password resets and access requests
Participate in training and knowledge-sharing to stay current with technology and organizational systems
Qualification
Required
Bachelor's degree from an accredited college or university
Three years of full-time or equivalent part-time paid personal computer or server support experience may be substituted for the required training
Successful completion of twelve credit hours or the equivalent thereof of industry recognized authorized/ certified LAN administration, network service/support and/or network technologies training may substitute for one year of the required training
Two years of full-time or equivalent part-time paid experience in information processing, one year of which includes personal computer support and/or training
Twelve hours of computer science or data processing may substitute for one year of information processing experience excluding personal computer support
Ability to complete a successful background check and polygraph examination
Knowledge of basic computer hardware, operating systems (Windows), and common productivity software (Microsoft Office, email, etc.)
Knowledge of basic troubleshooting techniques for desktop computers, laptops, printers, and mobile devices
Knowledge of fundamental networking concepts such as IP addressing, DNS, DHCP, and connectivity troubleshooting
Awareness of basic cybersecurity practices, including password management, phishing awareness, and data confidentiality
Ability to provide courteous and professional technical support
Ability to follow documented procedures and escalate issues appropriately
Ability to clearly communicate technical information, both verbally and in writing, in a user-friendly manner
Ability to prioritize and manage multiple helpdesk requests in a timely manner
Ability to work effectively in a team environment and under direct supervision
Strong problem-solving skills with attention to detail and accuracy
Benefits
PEIA offers $10,000 life insurance policies for all fulltime employees.
PEIA also offers Optional Life Insurance of varying amounts that include $5,000 to $500,000 worth of coverage, subject to an insurability screening.
For first time PEIA participants, PEIA allows up to $100,000 of Optional Life Insurance coverage for employees to enroll without the insurability screening.
PEIA offers Dependent Life coverage, please visit the PEIA website for plans and pricing
The WV State Police also offers a $4,000 life insurance policy through UNUM Provident Life Insurance.
As WV public employees, all full-time public employees are required to participate with the Public Employees Retirement Plan, regulated by the Consolidated Public Retirement Board.
Employees hired on or after July 1, 2015 will be members of the PERS II plan, contributing 6% of their gross monthly salary.
WV State Police contributes 10% of the member’s gross monthly salary for a combined total of 16%.
An additional retirement option is available with Empower Retirement and functions as a 457 Retirement Plan.
Mountaineer Flexible Benefits offers additional insurance such as Dental, Vision, Hearing, Legal, Short- and Long-term disability, Flexible Spending Accounts, and Health Savings Accounts (for qualifying employees who enroll in the PPB Plan C Health Plan offered by PEIA).
All full-time employees for the WV State Police receive a yearly $500 longevity salary increase.
All full-time employees earn 15-24 paid vacation days per year depending on longevity.
All full-time employees earn 1.5 sick days per month.
The state offers 12 paid holidays a year (for full-time employees).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase