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The Towbes Group · 3 months ago

Service Technician II - On Call - Serving Santa Barbara/Goleta, CA (Part-Time)

Santa Barbara, CA

Full-time, Part-time

Onsite

Mid Level

$21.64/hr - $35.82/hr

3+ years exp

The Towbes Group is an award-winning property management, development, and construction services firm located in Santa Barbara, California. They are seeking an On-Call Service Technician II to provide maintenance support across multiple communities, ensuring high standards of customer service and effective communication with residents and staff.

Real Estate

Diversity & Inclusion

Responsibilities

Perform maintenance work orders and necessary documentation as needed in a timely and courteous manner

Support on-site technicians with repairs or turns of vacant units requiring service of fixtures, water leaks (pull carpet, remove padding, extract water, and set up necessary equipment), electrical inspection, bulb and fixture replacement, entry and shower doors, wall base and door trim, cabinets, shelving, and fencing. Gas and electrical appliance repair or replacement. Mold and mildew clean up. Caulking, wall heaters, filters, hardware, locks, screens, windows, drawers, alarms, etc

Respond, monitor, and communicate the progress of service work orders

Effectively communicate with residents, staff, supervisors, vendors, etc. verbally and in writing

Maintain tools, equipment, and workspace to ensure they are organized and in proper working order, request replacements as necessary

Demonstrate intermediate to advanced knowledge of hand and power tools in maintenance and repair of appliances, plumbing, electrical, carpentry, touch up painting, light dry wall, etc

Demonstrated knowledge and ability to follow proper safety techniques in accordance with internal and external company, community, OSHA, EPA policies and procedures

Respond to resident service requests for maintenance by making sound technical decisions to identify, diagnose, and make repairs in all facilities within a community

Promote and deliver the highest standard of customer service

Collaborate and communicate with the community manager and staff to ensure quality, efficiency, and cost-effective standards are achieved in a timely manner

Promote and deliver the highest standard of internal and external customer service

Participate in the after-hours emergency weekday and weekend “On-Call” rotation schedule

Maintain parts inventory and prepare monthly inventory report

Maintain company vehicle, if provided, by washing and cleaning it out weekly and having it serviced regularly

Perform other duties as assigned

Qualification

CAMT CertificationMaintenance experienceHandPower toolsCustomer serviceProblem-solving skillsCommunication skillsTeam collaborationTime management

Required

High school diploma, or GED equivalent and relevant experience

3-5 years' experience in a maintenance, handyman role

Ability to work independently and prioritize effectively in a challenging environment

Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty

Strong problem-solving skills and work independently

Providing high-quality customer service whether to the internal or external customer

Ability to put people first in all aspects of your position

Work with the intent of the betterment of our community

Ability to effectively comprehend and interpret policies and procedures in the work environment

Ability to work independently and collaborate effectively as a team member

Ability to exercise good judgment in making decisions

Ability to work under pressure, prioritize, and meet deadlines

Ability to complete tasks within prescribed time frames

Ability to manage and develop personnel resources

Ability to disseminate information and guidelines clearly to others and check for understanding

Excellent interpersonal skills to communicate effectively with a wide range of employees and customers

Professional in verbal and written communication

The roles may require traveling to residential communities throughout Ventura County Santa Barbara Counties

Overtime, evening and weekend work may be required as needed

Must participate in the 'on call' rotation program or as needed for emergencies

The position requires constant communication in English through verbal, written, and various electronic means

Must maintain a valid driver's license at all times

Must have a dependable vehicle to transport tools and equipment

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations

Ability to create and/or write reports, business correspondence, and/or procedural manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

Ability to calculate figures and perform basic math functions

Ability to interpret various instructions furnished in written, oral or schedule form

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit

The employee is occasionally required to stoop, kneel, or crouch

The employee may be required to stand for extended periods

The employee may occasionally lift, push, pull, carry and/or move up to 85 pounds

Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus