Griffin Resources · 2 months ago
Field Services Technician I
Lakewood, NJ
Full-time
Onsite
Entry, Mid Level
1+ years expDAS Health is a trusted provider of health IT, management, and consulting solutions for medical practices and healthcare organizations across North America. As a Field Services Technician I, you’ll provide proactive onsite technical support to one of our dedicated healthcare clients, resolving issues efficiently and maintaining strong client relationships.
ConsultingHuman ResourcesProfessional Networking
Responsibilities
Deliver onsite technical support to end users, troubleshooting and resolving hardware and software issues promptly
Communicate regularly with client staff, providing updates and ensuring timely ticket resolution within defined SLAs
Manage assigned tickets through completion, escalating to the Field Services Technician II or Team Lead as needed
Implement, troubleshoot, and support client technologies, including: Client networks (firewalls, routers, switches, Wi-Fi), Windows Server administration, PC applications and operating systems, MSP tools and systems (RMM, antivirus, etc.)
Adhere to DAS Health’s change management and documentation standards, maintaining accurate client records in IT Glue
Support client onboardings, installations, and system upgrades
Coordinate with third-party vendors for issue resolution as necessary
Identify recurring technical issues and contribute to continuous improvement initiatives
Participate in after-hours on-call rotations as required
Qualification
Required
High School diploma or GED required
1–3 years of experience in a Field Services or IT support position
Foundational understanding of networking, Windows Server environments, and cloud platforms such as Azure, AWS, or WVD
Proficiency with Microsoft 365, Windows, macOS, and Linux environments
Strong problem-solving and troubleshooting skills
Excellent communication, organization, and time management abilities
Ability to work independently and collaboratively while representing DAS Health onsite at a client location
Professional demeanor, strong client-service focus, and eagerness to learn in a fast-paced environment
Willingness to work occasional nights or weekends as needed
Preferred
Associate's or Bachelor's degree in an IT-related field
CompTIA A+ and Network+ certifications
Benefits
Medical, dental, and vision coverage
Company-paid life insurance and disability coverage
401(k) with company match
Paid time off and holidays
Professional development and certification opportunities
A dynamic, supportive culture that values innovation and teamwork
Company
Griffin Resources
Griffin Resources is a human resource consulting firm that offers payroll, employee relation, analytics, recruiting, and support services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Caron-Lee Benton, SPHR®
Strategic Human Resources Business Partner
Recent News
Business Wire
2024-12-20
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