NEOGOV · 3 months ago
Show Place Arena Positions - Guest Services Staff
Upper Marlboro, MD
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrThe Maryland-National Capital Park and Planning Commission is seeking Guest Services Staff for the Show Place Arena/Prince George's Equestrian Center. The role involves providing exceptional customer service, assisting guests with information, and ensuring a safe and welcoming environment during events.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides information and assistance to arena guests
Checks tickets and shows guests to proper seats, including accessible needs patrons
Secures specific exit doors and assigned areas
Helps to enforce building safety procedures
Scans tickets for admittance
Assists in managing ingress/egress of front entrances and other controlled entry locations
Assists with relocations, complaints and compliments of guests
Assists with Will Call distribution
Monitors lobby area during events
May assist with answering phones during events
Must have the ability to effectively interact with the public and provide courteous service
Must be able to work evenings, weekends and some daytime hours
Must have previous Ticketmaster or ticketing experience
Sells computerized tickets
Reconcile all transactions from sales after each event
Pulls and sorts of Will Calls, guest lists and passes
Responsible for ensuring a safe, secure, and welcoming environment for all guests and staff
Duties include guest security screening, monitoring venue areas (both front-of-house and back of house), and maintaining stage barricade safety
Acts as a visible presence throughout the venue to deter unsafe behavior and respond to incidents as needed
Serves as a primary point of contact for guests, providing courteous assistance and information
Qualification
Required
Applicants must be at least 18 years of age or older
Must have the ability to effectively interact with the client and the public and provide courteous service
Must be able to stand for extended periods of time as required by the role
Must be able to work evenings, weekends and some daytime hours
Preferred
Must have previous Ticketmaster or ticketing experience
Benefits
Health Insurance Plans
Credit Union
Sick Leave Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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