NEOGOV · 3 months ago
Communications Attendant 25-39
Chicago, IL
Full-time
Onsite
Entry Level
$44K/yr - $58K/yr
1+ years expNEOGOV is a company associated with the Illinois Attorney General's Office, and they are seeking a Communications Attendant. The role involves maintaining and enhancing agency communications, responding to customer inquiries, and providing clerical assistance to support agency operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintains and enhances agency communications by responding to and directing customer inquiries; greeting and directing visitors; providing information; and interacting with and assisting a variety of internal and external customers; assists customers by placing and receiving telephone calls; directing calls to appropriate party utilizing knowledge of agency functions; facilitating the most accurate resolution to caller/visitor questions, avoiding unnecessary transferring of calls; and handling emergency situations
Gathers information by placing calls and recording responses to be utilized in referral of future calls; updating referral lists and telephone numbers; and keeping abreast of agency functions; welcomes and directs visitors by determining appropriate resource/response; maintaining visitor log; and ensuring that responding party meets with the visitor; provides information by determining nature of request and appropriate referral resource; responding according to standard practice; and accepting packages and mail
Enhances agency operations by opening, stamping, and forwarding mail; assisting with mass mailings; duplicating documents; typing lists and/or envelopes; and providing other routing clerical assistance; and contributes to the team effort by accomplishing related results in a cooperative and collaborative manner
Qualification
Required
Knowledge, skill and mental development equivalent to completion of 4 years of high school and 1 year general clerical experience or an equivalent combination of training and experience
Working knowledge of switchboard operations/procedures
Working knowledge of telephone etiquette and public relations
Clear diction and the ability to interact tactfully with people in difficult situations
Ability to remain calm in an emergency or crisis situation
Requires the ability to work rapidly and accurately in a repetitive environment
Attendance is an essential function of this position
Benefits
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Health and Dental insurance along with free Vision insurance
Pension Benefits through the State Employees'; Retirement System
Deferred Compensation: supplemental retirement savings program-457k
Commuter Savings Program: pre-tax transportation program
Flexible Spending: Medical and Dependent pre-tax savings program
Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available
Disability coverage
Employee Assistance Program through ComPsych
Holidays: 13 1/2 paid
Vacation days: minimum of 12 days, maximum of 27 days, prorated
Personal days: 4 annually
Floating Holiday: 1 annually
Sick days: 1 per month
For attorneys, office provided Continuing Legal Education
Semi-monthly payroll
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase