TeamLogic IT · 2 months ago
L1 Managed Service Provider Technician
Longmont, CO 80503
Full-time
Hybrid
Entry Level
$22/hr - $28/hr
2+ years expTeamLogic IT is a leading MSP franchise with over 300 locations nationwide, and they are seeking a Level 1 Technician to join their Managed IT Services team. The role involves providing remote and on-site technical support to small and medium-sized businesses, troubleshooting hardware and software issues, and ensuring a seamless client experience.
Information ServicesInformation Technology
Responsibilities
Provide first-contact support for incoming requests via phone, email, and help desk portal
Troubleshoot hardware/software issues using remote tools and hands-on fixes
Perform routine updates, backups, and system monitoring
Log, track, and resolve IT incidents and service requests in line with SLAs
Maintain clear, effective communication with clients
Document client systems, configurations, and resolutions
Implement and monitor security measures
Assist with hardware/software installation and configuration
Support operations and contribute to process improvements
Qualification
Required
Associate's or Bachelor's degree in IT, Computer Science, Networking, or 2 years equivalent work experience
Proficiency in Windows 10/11, macOS, server OS (Server 2016/2019/2022), and Microsoft 365
Strong communication and customer service skills
Valid driver's license and ability to travel locally
Preferred
Prior experience in an MSP or IT support environment preferred
Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP/MCSA) are a plus
Experience with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue)
Understanding of cloud platforms (AWS, Azure, Google Cloud)
Benefits
Free uniforms
Training & development
Paid time off and holidays
Bonus and overtime pay
Professional development and certification reimbursement
Employee discounts, free food/snacks, and free uniforms
Flexible scheduling and career advancement opportunities
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase