Fanatics · 3 days ago
AI/ML Engineer, Conversational AI
United States
Full-time
Remote
Senior Level
$152K/yr - $250K/yr
7+ years expFanatics is a leading global digital sports platform seeking an AI/ML Engineer for their Applied AI team. The role involves building and productionizing software foundations for AI-driven experiences, collaborating with various teams to design and implement autonomous agent capabilities.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Engineer Conversational ML for Support Tools Design, fine-tune, and productionize dialogue models—integrating RAG pipelines, context-aware routing, and continuous feedback loops—to power internal workflows that supercharge customer-support agents while hitting sub-100 ms latency and enterprise-grade reliability
Develop AI Agent Frameworks Create, integrate, and extend agent orchestration pipelines—building tools to deploy, monitor, and iterate on multi-agent workflows
Collaborate in a Startup-Like Pod Work hands-on across the stack: from data ingestion and feature engineering to model deployment and UX integration—rapidly prototyping and shipping proof-of-concepts alongside engineers and product managers
Optimize for Scale & Reliability Implement CI/CD for model updates, containerize inference workloads (Docker/Kubernetes), and instrument services with logging, tracing, and alerts to meet 99.9% uptime SLAs
Champion Engineering Best Practices Write clear, maintainable code; conduct code reviews; mentor junior teammates; and evangelize automated testing, code linting, and performance monitoring
Qualification
Required
7 years of professional software engineering experience, with at least 2 years focused on AI/ML systems such as conversational AI, customer support, copilot and/or chatbot experiences
Hands-on experience building and deploying models in production
Proficiency in Python (FastAPI, Flask) and familiarity with strong-typed languages (Java, Go, or C#) for microservice development
Experience with container orchestration (Docker, Kubernetes) and cloud platforms (AWS, GCP, or Azure)
Knowledge of AI agents and frameworks (e.g. LangChain, Ray RLlib, custom orchestrators)
Solid understanding of distributed systems, API design, and data pipelines
Comfortable navigating ambiguity in a startup-like environment: you're resourceful, rapid in iteration, and thrive on end-to-end ownership
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
H1B Sponsorship
Fanatics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Rochester Business Journal
2025-12-24
2025-12-24
Company data provided by crunchbase