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SERVPRO® Team Starritt · 5 months ago

Lead Water Technician

Pittsboro, NC 27312

Full-time

Onsite

Mid, Senior Level

$17.50/hr - $21/hr

2+ years exp

SERVPRO® Team Starritt is seeking a Lead Restoration Technician to oversee restoration projects and guide a small team of technicians. The role focuses on water mitigation and reconstruction, ensuring exceptional results while maintaining compliance and safety standards.

Environmental Services

Responsibilities

Perform and oversee water extraction, drying, and mold remediation per IICRC S500 standards (e.g., Job #124 - residential kitchen flood)

Operate equipment (e.g., pumps, dehumidifiers, air movers) and take moisture readings

Train and supervise 1-2 technicians on mitigation tasks, ensuring OSHA-compliant safety (e.g., PPE usage)

Assist with minor reconstruction tasks (e.g., drywall cutting, framing prep) under the Reconstruction Project Manager

Capture and upload 5-10 high-resolution photos per phase (before, during, after) to WorkCenter, labeled (e.g., “Job #124 - 7/16/2025 - Pre-mitigation, kitchen”)

Ensure photos meet SERVPRO and insurance audit standards

Receive work orders via Dash mobile app; update job status (e.g., “Extraction Complete”) in “Jobs” tab

Log task notes and photos in WorkCenter > “Job #124” > “Notes” and “Photos” tabs

Interact with clients during site visits, providing updates and ensuring satisfaction (Hickory’s customer focus)

Coordinate with Office Manager, Mitigation Project Manager, Reconstruction Project Manager, and Estimator for seamless job execution

Participate in 24/7 on-call rotation for emergencies (e.g., storm damage), responding within 1 hour

Document emergency work in WorkCenter with photos and notes

Adhere to SERVPRO Job File Audit Checklist

Maintain accurate job file documentation (e.g., moisture logs, work authorizations)

Qualification

IICRC Water Restoration TechnicianWater mitigation experienceRestoration equipment proficiencyBasic carpentry skillsClient communicationTeam leadershipProblem-solving