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Fractal · 14 hours ago

Senior Account Manager Pharma

Massachusetts, United States

Full-time

Onsite

Senior Level, Lead/Staff

$0/yr - $200K/yr

10+ years exp

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. The Senior Account Manager Pharma will strategically drive new business in a healthcare account, ensuring strong client relationships and collaboration with internal teams to develop tailored AI solutions.

AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceConsulting

Growth Opportunities

No H1B

Responsibilities

U.S. Client Relationships shaping and sustenance. Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets

Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients’ ongoing divisional shifts

Ensure the U.S. stakeholders understand Fractal India ecosystem, regardless of active engagements or not. Track impact of past solutions delivered, to uncover gaps and expectation shifts

Sustain in-person relationships with Director- and VP-level clients

AI/ Gen AI Demand generation and demand shaping, with commercial advancements AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners’ dynamics and market research to present new propositions to clients

Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India and Fractal capabilities leadership, to shape AI solutions entailing services, accelerators and/or products. Harness Fractal’s AI Research group to advance client’s roadmaps and stretch aspirations

Commercial structuring: In line with Fractal’s objectives to shift towards outputs-based and subscriptions-types pricing, in collaboration with Fractal Finance and Capabilities leadership. Influence U.S. client procurement-related stakeholders with advanced commercial structures, entailing TCO, usage value and adoption factors

Internal remote collaboration with the Fractal India ecosystem Collaborate with internal India teams, including Consulting and Delivery teams, to develop winning proposals and ensure POCs and pilot-phase execution success

Ensure pilots and/or POCs reach success in terms of long-term production solutions, with upgradation roadmaps. Tie with the long-term subscription-revenue objectives

Represent full Fractal portfolio with broad understanding and expertise in AI, Engineering & Design /Behavioral sciences

Qualification

GenAI conceptsCloud AI servicesAccount managementCustomer successBusiness process insightsCommunicationInterpersonal skillsCollaborative teamwork

Required

10-18 years of relevant experience in customer success, account management or presales in Consulting Services, encompassing Analytics offerings (BI, AI ML, Gen AI, Cloud Tech)

Demonstrated ability to drive account growth in scaled accounts, develop strong client relationships and execute pre-sales activities

Willingness to work in a siloed manner, i.e., alone at client site with a geographically distributed team (EU, India) structure in a fairly challenging environment

Strong understanding of business processes and the ability to derive insights from various data sources

Excellent communication and interpersonal skills, with an emphasis on relationship building with Director & VP-level clients

Ability to work collaboratively with teams across different functional areas

Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications

Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts

Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks)

Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients