Tyton Holdings, Inc. ยท 2 months ago
IT Support Technician levels 1-3
Addison, TX
Full-time
Onsite
Entry, Mid Level
$55K/yr - $80K/yr
1+ years expTyton Holdings, Inc. is seeking an IT Support Technician to provide technical support to end-users. The role involves troubleshooting hardware, software, and network issues, configuring workstations, and collaborating with team members on complex technical problems.
FinanceFinancial ServicesVenture Capital
Responsibilities
Provide technical support to end-users via phone, email, and in-person
Assemble, image, and configure new employee work stations, laptops, and devices
Troubleshoot and resolved hardware, software, and network issues
Preform regular system updates and maintenance tasks
Collaborate with other IT team members to address complex technical issues
Record and update issues and their resolutions in IT ticketing system
Pass on any feedback or suggestions by employee to the appropriate internal team
Identify and suggest possible improvements on procedures
Perform audits
Assist with keeping up to date SOPs for IT related processes
Track, monitor, and organize all IT equipment
Provide training and guidance to end-users on IT best practices
Facilitate that check-in and check-out process for company assets
Work nights and weekends as needed, and as part of an on-call rotation (24-hour support)
Other duties and projects as assigned
Qualification
Required
A 4-year technical degree or equivalent work experience
A minimum of 1 years of experience in technical support or MIS in an Enterprise environment
Demonstrated technical competence with Microsoft BackOffice Technologies
Strong technical writing skills and familiarity with Microsoft Office Applications
Ability to effectively communicate with employees on technical issues
Must be able to be both a team player and be able to provide exemplary results while working on projects independently
Strong organization, time management, and project management skills
High customer service skills
Acceptable background
Benefits
Medical, Dental and Vision health insurance offering
Voluntary STD, Life, and Accident coverage
401K with employer match
Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance provided by the company at no cost to the employee
PTO
Bi-Weekly Pay
Online pay stub access
Company
Tyton Holdings, Inc.
Founded in 2011, Tyton principals seek opportunities to leverage their business experience to drive significant growth and value creation within its portfolio of companies.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adam Fenster
Chief Financial Officer
Todd Essex
Chief Business Development Officer
Company data provided by crunchbase