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Fortrea · 3 months ago

Sr IT Service Technician

Anchorage AK

Full-time

Onsite

Mid, Senior Level

2+ years exp

Fortrea, under LCH Lab. Corp. of America Holdings, is seeking a Sr IT Service Technician to support their clients' technical needs across the West Division. The role involves troubleshooting hardware and software issues, providing training, and ensuring the seamless operation of Labcorp's proprietary systems and equipment.

Clinical TrialsHealth Care

H1B Sponsor Likely

Responsibilities

Train clients on Labcorp’s proprietary laboratory system and workflows

Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity

Escalate advanced or second-level system issues to appropriate internal support teams

Process hardware requests including ordering, setup, installation, and testing

Provide technical support for Labcorp equipment in client offices

Travel occasionally to client locations to deliver hands-on support and training

Collaborate with internal IT teams to support cross-functional troubleshooting and system integration

Support Labcorp onsite lab with hardware, software, and network-related issues

Perform IT asset management including inventory tracking and lifecycle documentation

Participate in special projects and complete assigned tasks in support of team goals

Qualification

Windows OSHardware installationSoftware troubleshootingMicrosoft Office SuiteNetworking conceptsCustomer serviceMulti-taskingLaboratory IT systemsEnterprise IT supportCommunication skillsIndependent work

Required

Associate's Degree in Information Technology or equivalent work experience

2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting

Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts

Proven experience with hardware/software installation, configuration, and troubleshooting

Excellent communication skills and a strong customer service orientation

Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred

Experience supporting laboratory or healthcare IT systems

Familiarity with specialty or proprietary lab applications

Prior experience in a multi-location or enterprise-scale IT support environment

Benefits

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO) or Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Company

Fortrea

Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.

Founded in 2023

Durham, North Carolina, USA

10001+ employees

https://www.fortrea.com

H1B Sponsorship

Fortrea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (6)