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Frost · 3 months ago

FIA Commercial Lines Service Manager

Victoria, TX - Main

Full-time

Onsite

Senior Level

5+ years exp

Frost Insurance Agency is committed to fostering an environment that reflects its values and encourages team members to thrive. The Commercial Lines Service Manager will lead and support the team, managing operations within the commercial lines division while ensuring compliance and providing technical expertise.

Banking

Comp. & Benefits

Responsibilities

Provide stewardship over departmental operations, including functional activities involving assigned client accounts, prospect proposals, and departmental files

Conduct file audits to assure compliance with established workflow and procedures

Allocate and adjust workloads between Commercial Account Managers, Commercial Account Representatives and Account Technicians as necessary

Assist in the analysis of account risk for new and renewal accounts

Give technical expertise to commercial lines staff

Develop, implement, and monitor the training of the commercial lines staff

Participate in the selection of new commercial lines employees

Review subordinates' performances and conduct formal performance appraisals

Participate in the creation of the annual commercial lines department strategic action plan and implement the tactical plan to meet established goals

Stay informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques

Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Qualification

Texas P&C General Lines Agent licenseCommercial lines underwriting experienceMicrosoft Office proficiencyInsurance professional designationStaff management experienceCommunication skillsOrganizational skills