NEOGOV · 4 months ago
Housing Stability Case Manager
Coleman A Young Municipal Center, MI
Full-time
Hybrid
Entry Level
$60K/yr - $63K/yr
1+ years expNEOGOV is a part of the City of Detroit, focused on addressing housing insecurity through its Housing and Revitalization Department. The Housing Stability Case Manager will stabilize residents facing housing insecurity by connecting them to necessary resources and conducting needs assessments to facilitate permanent housing solutions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manage a caseload of 50+ households
Complete in-person site visits for all households
Advocate with employment and vital document agencies, and with mental, physical and behavioral health agencies as needed
Identify and address other barriers to permanent housing
Maintain regular and documented contact with residents facing housing insecurity, describing case management progress and program management, on a weekly basis
Create a case management plan based on the results of a household needs assessment and maintain that plan by executing key objectives with and for the resident over the course of the case management period
Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services
Attend and participate in required team meetings and trainings including, but not limited to HIPAA, trauma-informed care, fair housing, HMIS, etc
Performs special projects and other duties as assigned
Qualification
Required
Minimum one (1) year of professional experience involving the systematic review of financial data or one (1) year of experience in customer service and health, human or social services or related field
Prior experience assisting individuals with housing needs and resources
Prior case management experience
1-2 years of Housing/Shelter experience
The ability to provide and/or maintain a high level of customer service
Ability to work with people in crisis and conflict, including those facing homelessness, financial challenges, mental illness and/or chemical dependency
Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment
Ability to communicate clearly and professionally verbally and in writing
Demonstrated ability to work effectively and productively with others (including supervisors, colleagues, volunteers, clients and vendors)
Regular and reliable attendance
Ability to maintain the confidentiality of clients as well as client information and records
Demonstrated ability to work effectively under stressful conditions
Understand and maintain professional ethics and boundaries
Ability to adapt to change
Proven ability to work in collaborative team environment
Strong creative and independent thinking skills that will lead to individualized action plans
Good working relationships with internal and external customers
Proficient in Microsoft Word and Excel
Working knowledge of organizational development issues
Collect, quickly interpret, and analyze information from a variety of sources, apply criteria, draw conclusions and develop case management plans
Utilize a variety of fact-finding techniques (e.g. interview, case analysis, observation) to elicit appropriate to solve for housing displacements
Read, interpret, and effectively analyze individual situation reports
Choose the right intermediary methods or tactics to solve a problem
Read and understand information and ideas presented in writing
Add, subtract, multiply, or divide quickly and correctly
Apply general rules to specific problems to produce answers that make sense
Work tactfully and effectively with employees, supervisors and managers, grantors, sub-recipients, and with elected and appointed officials and senior staff in assigned Departments and Agencies
Take initiative to acquire additional knowledge and education to remain current in field
Work as part of a team
Preferred
MIBridges Partner Portal experience
Benefits
CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.
VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year
PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday
MILEAGE REIMBURSEMENT – Granted on same basis as regular employees.
WORKERS COMPENSATION – Covered by applicable laws.
UNEMPLOYMENT COMPENSATION – Covered by applicable laws.
HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, *no employer contribution will be applied.*Please review the Health Care Plan Options Booklet for more detailed information.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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