Apply on Employer Site

Guthrie · 9 hours ago

Communications Tech - Pulse Center - Per Diem

Big Flats, NY

Part-time

Onsite

New Grad, Entry Level

$18.55/hr - $29.40/hr

Guthrie is a healthcare organization providing critical support through virtual care delivery. The Communications Technician will coordinate communication between hospitals, physicians, and emergency services, ensuring efficient patient transfers and monitoring safety systems.

Health CareHospitalPersonal Health

Growth Opportunities

Responsibilities

Serves as the referral center for incoming and outgoing patients

Coordinates communication between referring physicians, facilities, and agencies with the appropriate Guthrie physician, department, or individual

Coordinates and arranges emergent and non-emergent patient transfers across all Guthrie Hospitals

Assists other facilities or agencies with arrangement of patient transfer as needed

Monitors, receives, and coordinates communication between in-bound ambulances and helicopters, takes EMS report or connects to Medical Command or Emergency Departments as appropriate

Engages in correspondence with nursing and other relevant staff members (Inpatient, Observation, Operating Room, Cardiac Cath Lab) to ensure that patients are placed in the appropriate facility/bed/unit for their condition

Understands the documentation/EPIC workflows and requirements surrounding both internal and external transfers

Listens attentively and provides detailed documentation to prevent communication breakdowns between the sending and receiving parties for a smooth patient transition

Provides monitoring of the following Guthrie Sayre Campus, Life safety, and Security Systems:

Fire alarm panels – Be able to communicate with both security officers on duty and Bradford County

Panic Alarm Systems – Dispatches security officers to area requiring assistance. Coordinate outside assistance if needed

CCTV Systems- Monitors the closed-circuit TV systems. Monitors for unusual or suspicious activity. Notifies Security or appropriate agency when an unusual event is observed

Refrigerator and Freezer Alarms – Monitors and responds to temperature alarms on vaccine refrigerators and freezers at all Guthrie Clinic locations

Gas Alarms – Monitors Robert Packer Hospital gas alarm status, and sends out total alert to all hospital staff members if needed

Receives other alarms or requests for services and handles appropriately

Completes, compiles, and assures accuracy of essential data in various Communications Center and Transfer Center documentation methods, forms and databases

Updates and edits the Communication Center’s Referral Database

Serves as the point of contact for pre-hospital communications during mass casualty disasters and hospital emergencies

Assists in placing emergency calls for both internal and external customers as requested or appropriate

Activates the hospital Command Center through the ezNotify system

Coordinates communication between area ambulances, helicopters, RPH and other facilities in collaboration with the Emergency Operations Center

Provides coordination of communication, answering services, alarm monitoring, and informational reports for the following groups and organizations:

RPH Security phones calls and dispatching of security officers as needed

Dispatching of internal transporters when needed

Med Supply Depot

Requests for the Regional CISM Team and makes notification through Bradford County EOC

Requests for Guthrie Air. Refers calls or request information to Air Methods Communications Center, LifeComm, as appropriate

Represents the organization in a professional, courteous manner to patients, families, co-workers, and other health team members, while being sensitive how verbal and non-verbal communication is perceived

Maintains confidentiality in compliance with HIPPA at all times

Prioritizes and expedites all Communication Center’s calls in an appropriate and timely manner

Collects patient transportation vouchers

Provides information from Material Safety Data Sheets (MSDS) as requested

Notifies staff and outside entities of hospital diversion status

Maintains and dispenses keys for the Patterson Education Building’s apartments and on-call rooms as needed

Contacts MHMR (Mental Health), Coroner, and local police agencies for the Emergency Department and hospital personnel

Assists hospital personnel, community agencies and patient family members by providing directions and maps for travel to and from RPH

Identifies customer requirements and continually strives to conform to requirements 100% of the time

Qualification

Emergency Medical TechnicianCertified Nurse AideCertified Emergency Medical DispatcherLicensed Practical NurseMedical terminologyData entryEPIC experienceMonitoring safety systemsCCTV monitoringCommunication skills

Required

Knowledge of medical terminology and strong communication skills required

High School diploma or GED

Will consider experience as an Emergency Medical Technician (EMT), Certified Nurse Aide (CNA), Medical/Clinical Assistant, Emergency Medical Dispatcher (EMD), or Licensed Practical Nurse (LPN) in lieu of education

Preferred

Prior experience in a transfer center, emergency call center, or health care setting preferred

Prior experience in multi-functional communications, operation of monitoring safety and security electronic operations, and computer literacy and data entry/EPIC experience preferred

Certified Emergency Medical Technician (EMT), Certified Nurse Aide (CNA), Certified Emergency Medical Dispatcher (EMD), or Licensed Practical Nurse preferred