Tier 1 Service Desk Technician jobs in United States
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GLOTECH, Inc. ยท 3 months ago

Tier 1 Service Desk Technician

positionUS-FL-Orlando
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

GLOTECH, Inc. is a privately and minority-owned Information Technology firm serving military, federal, and commercial clients. They are seeking TIER 1 Service Desk Technicians to provide exceptional customer service and support for incident and request management, as well as basic desktop support and troubleshooting for United Parks & Resorts.

Information TechnologyInternetService Industry
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H1B Sponsor Likelynote

Responsibilities

Provide exceptional and professional customer service to our internal customers
Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or application owner groups
Collaborate effectively with other service desk team members
Participate in ongoing training for service desk operations
Work on projects or tasks assigned by leadership
Available to work any shift on a 24x7 operation

Qualification

Help Desk experienceMicrosoft Office supportActive Directory knowledgeITIL processes knowledgeCustomer service skillsTroubleshooting skillsTeam collaboration

Required

At least two years of experience working on a Help Desk / Service Desk
Basic knowledge of Active Directory
Available to work onsite in Orlando, FL as needed
Provide exceptional and professional customer service to our internal customers
Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
Route tickets that cannot be resolved at the desk to appropriate assignment or application owner groups
Collaborate effectively with other service desk team members
Participate in ongoing training for service desk operations
Work on projects or tasks assigned by leadership
Available to work any shift on a 24x7 operation

Preferred

Vocational certifications or AS degree in computer science or related technical field
Microsoft certifications

Benefits

Medical dental and vision care
Disability insurance (short and long term)
Life & AD&D Insurance
Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement)
Employee Assistance Programs
Annual Leave
Sick Leave
Holiday Pay
Educational Assistance
Certification /Training Reimbursement
401(k)-retirement savings contribution plan (with employer match)

Company

GLOTECH, Inc.

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GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients .
dateFounded in 1995
location
Rockville, Maryland, USA
people-size201-500 employees
web-link
http://www.glotech.net/

H1B Sponsorship

GLOTECH, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

M
Mark Lee
President & Chief Executive Officer
Company data provided by crunchbase