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NEOGOV · 4 months ago

FT Student Support Services Retention Specialist (GRANT FUNDED)

Weldon, NC

Full-time

Onsite

Senior Level

$0/yr - $0/yr

Halifax Community College is seeking a FT Student Support Services Retention Specialist to assist the Director with the implementation of the SSS Work Plan and to monitor academic progress of participants. The role involves developing and maintaining student files, coordinating services for SSS participants, and overseeing the evaluation process to ensure effective program planning and evaluation.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Leads the overall plan of operation, to include informing the institutional community about SSS, identifying and selecting participants, assessing students, assists in developing individual action plans, assigning services, monitoring participants' progress, and retaining and graduating students

Assists in coordinating services for SSS participants including, but not limited to: tutoring, course advisement, academic coaching, disability and career services, peer mentoring, personal counseling services, cultural enrichment activities, assistance in financial aid application and enrollment in four-year degree programs

Develops and refines methods for continuous monitoring of participant progress as well as timely follow-up (i.e. contact with participants & faculty to gain progress reports)

Oversees and assists with the maintenance and monitoring of recordkeeping to ensure an efficient system that facilitates program planning and evaluation and tracking of services to students

Ensures that Competitive Preference Priorities are reviewed annually, carried out and that personnel are appointed to assist in satisfying the objectives

Conducts and reports monthly data relative to research and planning necessary to facilitate program evaluation and reporting

Oversees and assists with the evaluation process, collects data for and submits information to the Director for the Annual Performance Report and other monthly reports

Provides outreach to participants who exhibit challenges that could cause withdrawals

Fosters relationship with faculty and staff in an effort to retain students

Maintain up-to-date knowledge of TRIO and institutional policies and procedures

Ensure that eligible TRIO and participants in pre-collegiate programs are seamlessly connected to SSS in an effort to advance the major goals of the program

Maintain a monthly calendar of events for the SSS program and ensure that the SSS website and other forms of social media are current (Facebook, Twitter, etc.) or appoint designee

Chaperone and monitor on and off-campus SSS and college-related events

Must be able to work evenings and weekends as necessary

Perform other duties as outlined by the Director of TRIO programs within the parameters of the U.S. Department of Education guidelines

Supervise SSS staff including a Lead Student Development Advisor, Student Development Advisor, and Peer Mentor(s)

Review advisor weekly plan of work and make recommendations as needed

Ensure that all staff requests for travel and purchases are properly documented and forwarded to the Director's office for review and signature in a timely manner

Ensure that all monthly reports (i.e. leave, mileage) are completed before moving to the Director's office

Consult with the Director regarding personnel matters concerning staff (i.e., extensive leave requests/absences, change in performance as it relates to job description, other matters of concern)

Serve as the SSS point of contact in the absence of the Director

Must maintain current knowledge of trends and new developments in federal TRIO programs

Must complete TRIO training workshops annually

Must receive required hours of professional development as indicated in HCC Personnel Manual

Serve on various College committees as assigned

Must be able to work in a college environment

Must demonstrate interpersonal skills applicable to working with diverse groups of employees, students, and patrons

Must provide excellent customer service to internal and external customers

Qualification

DegreeTRIO programsInformation technology proficiencyWord processing skillsSpreadsheet skillsDatabase managementCustomer serviceInterpersonal skillsFlexibility