Beyond IT Support · 2 months ago
IT Bench Technician & Customer Service Representative
Bradenton, FL 34203
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expBeyond IT Support is a company with over 20 years in the business of providing IT support and services. They are seeking a reliable and tech-savvy individual to join their team as an IT Bench Technician and Customer Service Representative, responsible for diagnosing and repairing computer issues as well as assisting customers with their inquiries and technical support needs.
Cloud Data ServicesInformation ServicesInformation Technology
Responsibilities
Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices
Install and configure operating systems, software applications, and hardware upgrades
Perform virus/malware removal and data recovery
Conduct routine maintenance and testing of equipment
Document all repairs, parts used, and services performed
Maintain a clean and organized workbench and inventory of parts/tools
Greet and assist customers in-store and via phone/email with professionalism and courtesy
Provide updates on repair status and estimated completion times
Help customers with basic tech questions, service pricing, and product recommendations
Open and close service tickets using ticketing software or CRM systems
Handle basic billing and point-of-sale transactions
Escalate complex issues to senior technicians or supervisors as needed
Qualification
Required
High school diploma or equivalent required
1–2 years of experience in IT support, computer repair, or customer service
Strong knowledge of Windows and macOS operating systems
Familiarity with networking basics, virus removal tools, and diagnostic software
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong attention to detail and problem-solving abilities
Preferred
IT certifications (e.g., CompTIA A+, Network+)
Benefits
401(k)
401(k) matching
Company car
Employee discounts
Health insurance
Paid time off
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts on products and services
Opportunities for professional growth and certification
Company
Beyond IT Support
Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut, New York and Texas.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Burshtein
CTO, COO, Partner
Company data provided by crunchbase