Xometry · 3 months ago
Case Manager, Business Operations
North Bethesda, MD
Full-time
Onsite
Mid Level
3+ years expXometry is a fast-growing digital technology company that connects innovative ideas with manufacturing capabilities. As a Case Manager, you will improve customer satisfaction by managing orders, monitoring delivery, and resolving supply chain issues, while collaborating with various teams to ensure quality and efficiency.
3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
Responsibilities
Document all case activity in central database
Leverage company technology platforms and comply with the Quality Management System
Monitor the integrity of supplier quality metrics
Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
Participate and provide input on initiatives to simplify and automate complex processes
Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
Qualification
Required
Prior project management, supply chain, and customer service experience required
A minimum of 3 years of related experience, preferably in manufacturing or operations
Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
Capable of performing root cause analysis and identifying solutions to complex problems
A self-starter, who can work independently, and can drive actions to completion
Strong organizational skills and the ability to work in a dynamic environment
Able to multitask, meet deadlines and support all supplier quality field activities
Strong communication skills (both oral and written) + ability to manage up and to the side
Preferred
Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
Company
Xometry
Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
1001-5000 employees
H1B Sponsorship
Xometry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$447.2MKey Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M
Leadership Team
Randy Altschuler
Founder and CEO
James Miln
Chief Financial Officer
Recent News
2026-01-16
2026-01-13
2026-01-09
Company data provided by crunchbase