Perkins American Food Co. ยท 5 months ago
IT Service Desk Technician
Sandy Springs, GA 30328
Full-time
Onsite
Entry Level
1+ years expPerkins American Food Co. is a well-established dining company operating 277 restaurants across the United States and Canada. They are seeking an IT Service Desk Technician to provide first-tier technical support and customer service to end users, resolving technical issues related to applications and hardware while ensuring high levels of user satisfaction.
Food and BeverageInternet
Responsibilities
Provide First-Level Support: Respond to and resolve IT service requests via phone, e-mail, and in-person
Ticket Management: Record, track, and document all problem-solving processes, including all troubleshooting steps taken, through to final resolution
Troubleshooting: Diagnose and resolve hardware and software issues involving PCs, laptops, printers, and other peripherals as necessary
User Support: Assist with onboarding new employees, including setting up hardware, software, access to resources, and providing an overall positive first impression for the user
Documentation: Create and update documentation and knowledge base articles for both end users and IT personnel
Applications: Install, configure, and maintain applications and operating systems as needed
Endpoint Management: Aid in the administration of endpoint configuration and imaging tools for managing the entire lifecycle of a workstation from deployment to refresh
Security: Strictly adhere to maintain all IT security policies and procedures as defined
Asset Management: Manage all IT hardware and software inventory and licensing
Customer Service: Provide enthusiastic customer service and communication ensuring both high levels of satisfaction and an overall positive impression of the support organization
Qualification
Required
Associate's degree in Information Technology, Computer Science or related field, or equivalent work experience
At least 1-2 years of experience in a technical support role or similar position
Proficiency in Windows and macOS operating systems
Basic knowledge of network and server management
Familiarity with IT Service Management (e.g. ServiceNow, Jira Service Management, Freshdesk)
Solid understanding of cybersecurity principles and best practices
Experience with remote desktop applications and help desk management software
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication
Ability to work independently and as part of a team
Strong organizational and time management
Ability to handle multiple tasks and prioritize effectively
Ability to lift and move computer equipment, up to 50 pounds
May require prolonged periods of sitting at a desk and working at a computer
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Vision insurance
Company
Perkins American Food Co.
Founded in 1958 as a single pancake house in Ohio, Perkins has transformed into the nation's leading family restaurant.
10001+ employees
H1B Sponsorship
Perkins American Food Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2020-08-24Acquired
Leadership Team
Diana Garcia Lorenzana
Vice President Marketing
Recent News
2025-08-18
EIN Presswire
2025-06-30
Company data provided by crunchbase