Novul Solutions · 5 months ago
MDA NOC Technician IV
Scott Air Force Base, Illinois, United States
Full-time
Onsite
Mid Level
4+ years expNovul Solutions is seeking an experienced NOC Technician IV to provide advanced network monitoring and service restoration for the Missile Defense Agency. This role involves ensuring the security and reliability of mission-essential communications in a 24/7 operational environment.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Create, update, and manage tickets in Remedy; triage issues independently
Monitor real-time network events using multiple tools
Perform incident correlation, root cause analysis, and corrective coordination
Support fault isolation, diagnosis, and restoration of network elements
Document incidents, reroutes, and resolutions in CMDB
Provide Tier 1/Tier 2 support and timely escalation for outages or degradations
Deliver situational awareness reports to leadership and stakeholders
Mentor junior network controllers and assist in SOP/tool improvements
Troubleshoot and resolve complex issues across multiple DISN technologies (routers, switches, crypto devices, DWDM, optical switching, etc.)
Support projects impacting future DISN operations
Qualification
Required
Active DoD Secret clearance; able to obtain/maintain Top Secret
DoD-8570 IAT Level 2 certification (Security+ CE or equivalent) at start
Experience in alarm surveillance, fault management, LAN maintenance, or performance management
Advanced knowledge in 4+ areas: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
Understanding of transport and IP network topologies
Ability to work rotating shifts in a 24/7 operation
High school diploma + 3–5 years relevant experience
Benefits
Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
Payroll: Paid Bi-Monthly.
401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
Individual or company-wide performance and recognition awards (Quarterly
UNITED HEALTHCARE PPO, extensive national coverage.
INCLUDES: Medical/Dental/Vision/HSA.
Eligible on the first of the month, immediately after the start date.
Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Training & Career Development Reimbursement of Tuition and training needed to support career development.
$150 monthly reimbursement contribution paid monthly towards parking expenses.
Receipts must be submitted by the close of business on the 25th of each month.
Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Performance bonus – Project-based
Yearly bonus – Company based
Company
Novul Solutions
Do you struggle to find qualified candidates for RMF roles in a fast turnaround time? Does this put your company at risk of losing contract opportunities? Novul Solutions is a veteran-owned business, providing focused recruiting and staffing services for RMF (Risk Management Framework) positions 🚀.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bradley J.
Founder
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