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NetSuite · 5 months ago

Oracle Health Senior IT Support Lead and Client Success Owner

Arlington, VA, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

NetSuite is seeking an Oracle Health Senior Support Services Owner to help transform healthcare technology for clients. This role involves managing change and incident management, ensuring smooth operations of electronic healthcare systems, and building strong client relationships.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Serve as the primary contact and trusted advisor for all change and incident management at a key client site, building relationships grounded in transparency and trust

Oversee the full lifecycle of system incidents and defects, from logging to resolution, while ensuring clear communication and compliance with service-level expectations

Manage change requests and system enhancements, collaborating with both technical teams and client stakeholders to deliver successful improvements

Analyze system trends and client feedback to identify and implement opportunities for ongoing process and performance enhancements

Develop effective communication strategies, keeping client leaders and end users informed with timely updates, presentations, and reports

Foster a collaborative environment by working alongside consulting, product, development, support, and operational teams to anticipate client needs and drive positive outcomes