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Centific · 3 months ago

Customer Relationship Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Centific is a frontier AI data foundry that empowers enterprise clients with safe, scalable AI deployment. They are seeking a dynamic professional for the role of Hybrid Account Manager & Sales Development Executive, responsible for nurturing client relationships and driving sales growth.

AnalyticsArtificial Intelligence (AI)DatabaseInformation TechnologyRetail Technology

Responsibilities

Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction

Understand client goals, challenges, and needs; propose solutions that align with business objectives

Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts

Act as an advocate for the customer internally, collaborating with operations, product, and support teams

Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations

Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events)

Collaborate with marketing and sales leadership to execute targeted campaigns and messaging

Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate

Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team

Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy

Qualification

Account managementSales developmentCRM toolsCommunication skillsInterpersonal skills

Required

2–5 years of experience in account management, sales development, or related client-facing roles

Strong communication and interpersonal skills; able to build trust quickly with clients and prospects

Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail

Comfortable with both consultative relationship management and high-volume prospecting outreach

Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms

Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets

Company

Centific

Zero distance innovation for GenAI creators and industries Expertly engineering platforms and curating multimodal, multilingual data, we empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable AI deployment We a team of over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers.

Founded in 2020

Redmond, Washington, USA

5001-10000 employees