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Power3 Solutions · 3 months ago

IT Field Support Specialist/Hardware Technician

Columbia, MD

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $72K/yr

2+ years exp

Power3 Solutions is a technology consulting firm that partners with various organizations to provide top talent for critical roles. They are seeking an IT Field Support Specialist/Hardware Technician to provide on-site and remote support for hardware, including computer workstations and teleconferencing equipment, while also conducting site surveys and training personnel.

Business DevelopmentConsultingDigital MarketingGraphic DesignHuman ResourcesSocial Media MarketingWeb Design

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Qualification

Computer hardware troubleshootingWindows installationConfigurationMicrosoft Office proficiencyActive Directory familiaritySecurity + CertificationAnalytical skillsRemote user supportProblem solving skillsTime management

Required

High school/GED and two (2) to four (4) years of experience, Associate's degree in a technical field and two (2) years of experience or a Bachelors' degree in a technical field

Security + Certification - MUST be CWIP Compliant - A+, Net+ or Sec+

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Must be able to drive company vehicle

Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management

Must be able to lift up to 50 pounds

The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas

The individual to be able to drive a work vehicle

There is a 2 week training for new hires