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Renew Digital · 3 months ago

Equipment Technician

United States

Full-time

Remote

New Grad, Entry Level

$65K/yr - $75K/yr

Renew Digital is part of Trusted Dental Technologies, known for providing exceptional customer experience in dental technologies. The Equipment Technician role involves on-site installation and service of computers and X-Ray equipment, delivering technical support, and ensuring customer satisfaction.

3D TechnologyHealth CareMedical Device

Responsibilities

Install, Remove and/or Certify Equipment:

Install panoramic X-ray and cone beam equipment and related computers

Calibrate the equipment to ensure high-quality images and optimum performance

Test and remove existing equipment for either purchase for recertification or disposal

Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks

Conduct performance tests on purchased equipment to ensure proper quality and condition

Maintain tools and test equipment properly

Have a “handyman acumen” – it is necessary to have the mechanical understanding of construction methods to facilitate the installation of capital equipment, electrical connections, low-voltage connection, and be at ease with using power and hand tools

Provide Services:

Deliver on-site or remote technical support for computers and dental imaging equipment

Create and maintain necessary technical documentation and procedures

Complete required internal, regulatory documentation, and expense reports on time

Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods

Be a resource to our customers:

Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training

Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction

Meet health and human services, environmental health and safety and/or other applicable regulatory requirements

Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving

Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers

Assume added responsibilities as asked

Qualification

Electronics/Technology ProgramMSCEEquivalent IT CertificationInstallation of CBCT EquipmentComputer Networking KnowledgeElectricalElectromechanical SystemsMechanical AptitudeCustomer ServiceProblem SolvingCritical ThinkingCommunication Skills

Required

Graduate of electronics/technology program and MSCE or equivalent IT Certification

Basic skills and comfort level with electrical and electromechanical systems

Minimum of a Basic IT understanding relative to Operating Systems, networking, etc

Skilled in use of power hand tools, low-voltage and all will help immensely to facilitate the installation of capital equipment into dental offices

Experience with installation or service with a minimum of one of the leading market manufacturers of CBCT such as Sirona, Dexis, Instrumentarium, Planmeca, Carestream, Vatech, Axion, and Ray brand

Proximity to major airport

Ability to travel 4 nights per week on average. Occasional weekend and holiday travel are needed. Travel is a major focus of this position

Traveling with tools and equipment for installation process will be needed

Ability to lift over 100 pounds

Valid driver license and ability to obtain a passport if travel outside of the US is necessary