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Ashley Stewart, Inc. · 2 months ago

507- Store Sales Manager

Laurel, MD, USA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Ashley Stewart, Inc. is a retail company that focuses on fashion-forward clothing for women. The Store Sales Manager is responsible for managing operations, driving sales, and ensuring exceptional customer service at the assigned store location.

FashionLifestyleWomen's

Responsibilities

Act as a true business owner

Drive sales to achieve and exceed financial plan

Evaluates the business and takes proactive steps to improve results

Set and monitor store goals (individual, daily, weekly)

Manage store expenses

Ensure all funds and merchandise are handled according to Company policy and procedure

Maintain final report accountability for store operations, associate development and financial contribution

Effectively manage merchandise

Utilizes social media to drive traffic to stores for events, recruiting and generation of traffic

Schedule a minimum of 1 grass-root event per quarter

Drive PLCC and email capture

Constantly building relationships with community, churches and retailers

Provide an exceptional customer service experience to all customers

Properly zone store for optimum selling and customer experience

Serve as product knowledge expert to educate customers and Associates

Hold all Associates accountable for product knowledge including features and benefits

Successfully model the Company values; hold all Associates accountable to do the same

Develop staff to ensure exceptional customer service through Customer Experience

Ensure all Company policies and procedures are effectively communicated to Associates and maintained and followed in a consistent manner. Follows all guidelines outlined in the Policy and Procedures Manual to create and maintain a safe and pleasant environment for customers and Associates

Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation

Maintain a consistent level of service to the customer by ensuring all store staffing requirements

Process payroll in an accurate and timely manner

Execute merchandise displays and visuals to enhance the Brand

Place supply orders and monitor store inventory levels

Responsible for the recruitment, interviewing and hiring and new hire orientation for Associates in your store

Train and develop Associates to ensure bench strength, career paths and succession

Expect and encourage full participation from Associates in meeting store goals and developing plans to do so

Conduct Take 5’s to ensure all Associates are updated on daily Company and store communications

Hold all Associates accountable to Ashley Stewart’s policies and procedures through coaching/counseling, coaching moments and on-going feedback

Resolve Associate complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews and counsels Associates when necessary

Partner with DSM and HR on all training and developmental needs

Partner with DSM and HR on disciplinary actions, coaching conversations and performance management

Effectively manage time for self and Associates

Qualification

Retail management experienceRecruitingTrainingMerchandising skillsCustomer service skillsTime management skillsPOS system proficiencyCommunication skillsDetail oriented