NEOGOV · 6 months ago
Citizens Advocate 25-23
Chicago, IL
Full-time
Onsite
Entry Level
1+ years expNEOGOV is seeking a Citizens Advocate to work with the Illinois Attorney General's office. The role involves resolving consumer complaints, mediating cases, and assisting in the preparation of public education materials while maintaining effective communication with various stakeholders.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Resolves and prevents consumer complaints and contributes to the effectiveness of legal staff by gathering information, mediating cases, interacting with appropriate parties, and disseminating information
Obtains information by contacting consumers, attorneys, business owners and others via the telephone and through correspondence; developing questions and proposing solutions; conducting research by retrieving information from files and summarizing and/or abstracting complaint files and documents
Answers questions and requests of the general public, supervisory and litigation staff; serving as a resource in areas of generalized and/or specialized knowledge; attending meetings; assisting in preparation of public education materials
Resolves complaints by initial review of consumer complaint files and taking actions as instructed to commence mediation; analyzing data; initiating cooperative mediation by opening lines of communication between parties and acting as a facilitator
Explaining remedies through correspondence and written and telephonic instruction; preparing documents, correspondence and memos and completing special projects as directed by supervisory staff
Resolves administrative problems by organizing, maintaining and duplicating consumer complaint files, contacting parties to complete consumer complaint case files, reviewing additional submissions or materials and taking appropriate actions to settle consumer complaint case files
Assists mediation coordinator by analyzing and evaluating information; keeping abreast of trends; summarizing complaint histories; maintaining historical context; communicating information on a regular basis, and advising supervisors and Litigation Unit of consumer protection issues which emerge from case file work
Attends workshops and education seminars
Accomplishes related results in a cooperative and collaborative manner
Qualification
Required
Knowledge, skill and mental development equivalent to completion of 4 years of college preferably with courses in Social Science, pre-legal studies, public administration or a related discipline
1-year professional experience in a social service agency or an equivalent combination of training and experience
Extensive written and verbal communication skills are necessary
Attendance is an essential function of this position
Ability to maintain satisfactory working relationships with other employees and the general public required
Physical ability to file and duplicate information which may include bending, stretching, stooping and lifting up to 15 lbs
Benefits
Health and Dental insurance along with free Vision insurance
Pension Benefits through the State Employees'; Retirement System
Deferred Compensation: supplemental retirement savings program-457k
Commuter Savings Program: pre-tax transportation program
Flexible Spending: Medical and Dependent pre-tax savings program
Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available
Disability coverage
Employee Assistance Program through ComPsych
Holidays: 13 1/2 paid
Vacation days: minimum of 12 days, maximum of 27 days, prorated
Personal days: 4 annually
Floating Holiday: 1 annually
Sick days: 1 per month
For attorneys, office provided Continuing Legal Education
Semi-monthly payroll
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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