Apply on Employer Site

CFMOTO USA · 15 hours ago

Field Service Engineer

Plymouth, MN

Full-time

Onsite

Entry, Mid Level

$70K/yr - $110K/yr

2+ years exp

CFMOTO USA is a company that specializes in Powersports products, and they are seeking a Field Service Engineer to support their Technical and Engineering operations. The role involves troubleshooting service issues, collaborating with the design team, and providing mentorship to the technical service team while ensuring product quality and improvements.

AutomotiveHardwareManufacturing

No H1B

Hiring Manager

Amanda Mansfield, MA, PHR, SHRM-CP

Responsibilities

Responsible for warranty analysis to identify, solve and eliminate service issues

Creates reports for CFMOTO Management and aids in the solution of product related engineering and quality issues

Assists in the development of warranty claim filing guidelines and approvals

Collaborates with the CFMOTO design team to develop safe, efficient, and effective projects that will fall within the guidelines of products sellable within the United States

Troubleshoots as necessary with the technical teams and defines technical resolutions

Analyzes reported problems and develops and tests solutions

Responsible for ensuring product quality and improvements as needed

Travels via air and/or ground for on-site diagnosis and repair in escalated cases (up to 35%)

Works with Technical Writer to present detailed service bulletins, product plans, specifications, and roadmaps

Provides mentorship to technical service team

Responsible for maintaining a high level of technical support, professionalism and projecting a positive image of CFMOTO Powersports

Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines

Ensures a clean and safe work environment

Other duties as required

Qualification

Mechanical EngineeringTroubleshootingPowersports Industry ExperienceElectrical Systems KnowledgeMicrosoft Office SuiteCommunication SkillsOrganizational SkillsTeamwork SkillsProblem Solving

Required

Bachelor's degree in Mechanical Engineering or similar

2-3 years' previous experience in similar role within the Powersports industry

Ability to travel on short notice via air and/or ground

Knowledge of principles of engineering and engineering design experience

Hands-on mechanical aptitude and knowledge of assembly processes

Knowledge of vehicle electrical systems and reading wire diagrams

Strong in troubleshooting and diagnosis

Determining methodical test processes and documenting results

Must be able to collaborate and bridge the communications gap between the Engineering team, Service Technicians, business managers, and dealers, interfacing with each

Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

High level negotiation and dispute resolution skills

Must possess exceptional organizational and time management skills with an obsessive attention to detail

All applicants must be eligible to work in the US

Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours

Working conditions are normal for an office environment

Requires use of office equipment such as computers, telephones, copy machines

Required sitting and computer-related activities for extended periods of time

Ability to lift and/or move up to 50 lbs

Equipment operation requires specialized training and testing within CFMOTO standards

Travel up to 35% via air and/or ground