NEOGOV · 4 months ago
Information & Assistance Specialist
Shell Lake - Government Services Building, WI
Full-time
Onsite
Entry Level
$51K/yr - $57K/yr
1+ years expNEOGOV is seeking an Information & Assistance Specialist to provide Washburn County residents with information and assistance regarding services for the elderly and adults with disabilities. The role involves connecting clients with resources, counseling on long-term care options, and supporting individuals in crisis situations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide information about services, program, resources (public and private) that can help elderly and disabled persons experience daily life with dignity and security, maximizing their opportunities for self-sufficiency and choice
Provide counseling on long-term care options, taking into account personal goals, strengths and preferences
Assist customers in connecting with appropriate resources and services to meet their needs. Follow-up as needed to determine outcomes and to offer additional assistance as necessary
Determine functional and financial eligibility for long-term support programs
Support persons facing a crisis by connecting them to emergency services and/or by providing short-term care coordination until the situation stabilizes. This includes referrals for elder abuse and adult protective services
Provide outreach and information to young persons with disabilities (and their family caregivers) as they transition into the adult long-term care system
Link at-risk individuals with prevention and early intervention services provided by public health and other service providers
Collect and record demographic information about customers and actions taken using the ADRC database and reporting system
Participate in the on-going marketing and outreach of the ADRC
Maintains client confidentiality and confidentiality of client information
Demonstrates professional, courteous customer service to clients and other staff, consistent with County Core Values
Qualification
Required
A Bachelor of Arts or Science degree or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06
The equivalent of at least one year of full-time experience in a health or human service field, working with one or more of the client populations served by the ADRC
Must become certified by the Alliance of Information and Referral Systems (AIRS) within one year of hire
Options Counseling – must obtain certification for administering function screens
Must possess a valid driver's license and access to insured and reliable transportation
Ability to relate well with disabled persons
Knowledge of physical, psychological, social and economic needs of persons (age 18–59) with physical and/or developmental disabilities, or mental illness, the elderly, and caregivers
Ability to research, investigate problems and provide needed documentation
Good counseling and interviewing skills, with the ability to assess and reframe as the conversation progresses
Good verbal and writing skills including ability to speak in front of large groups of people
Ability to keep and maintain accurate records
Knowledge of governmental income maintenance programs, health insurance, Medicare billing and consumer rights
Ability to deal effectively with governmental bureaucracies, the legal system, and the general public
Ability to read, interpret and apply regulations governing eligibility for benefits
Thorough knowledge of office terminology, procedures and equipment and of business arithmetic and English
Extensive knowledge of computer systems, data entry and word processing by demonstrating working knowledge of Microsoft Office Suite programs
Ability to follow complex oral and written directions with higher than average accuracy
Ability to establish and maintain effective working relationships with staff, citizens and officials
Ability to maintain complex clerical records and prepare reports from such records
Ability to make decisions in accordance with laws, regulations and establish procedures
Ability to type 45 wpm
Valid Wisconsin driver's license and the ability to travel for community events and to make home visits
Able to attend regional and statewide trainings requiring travel and some overnight stays
Benefits
Wisconsin Retirement - Employer match w/ 5 years of service
Health, Dental and Vision Insurance
Life Insurance
Income Continuation Insurance
Flexible Spending Account
Sick leave
Vacation pay
Holiday pay
Post-Employment Health Plan
Tuition Reimbursement
Employee Achievement Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase