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NEOGOV · 2 months ago

Disability Benefit Specialist

Shell Lake - Government Services Building, WI

Full-time

Onsite

Entry Level

$49K/yr - $54K/yr

1+ years exp

NEOGOV is a company focused on providing services to individuals with disabilities. The Disability Benefit Specialist will assist individuals aged eighteen to fifty-nine with disabilities in obtaining or retaining public and private benefits, offering information, advocacy, and assistance with legal rights.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provides information on a comprehensive array of private and government benefits and programs; i.e. Medical Assistance, Social Security Disability Income, SSI, Medicare, private health and disability insurance, consumer problems, discrimination in employment, housing and utility issues, prescription drug assistance, supportive home services, legal issues, etc

Counsel on choices (advantages, risks, responsibilities) related to services and programs that may address individual needs

Assist in accessing benefits; i.e. making referrals, gathering verifying data, filing grievances and appeals, providing representation at administrative hearings

Advocate on behalf of disabled individuals and their caregivers. Empower individuals to advocate on their own behalf

Identify concerns and problems of disabled individuals and related system level issues, and present that information to appropriate entities

Performs case intake duties and interviews clients

Performs computer data entry of client records and complies with federal and state reporting requirements applicable to the Disability Specialist Program. Maintains detailed records and generates reports as directed by the Federal, State and County governments, the legal backup provider, Disability Rights Wisconsin (DRW) who has a contract with the Department of Health Services (DHS) to provide technical assistance, support, and training for Wisconsin’s Disability Benefit Specialists (DBS’s)

Maintains client confidentiality and confidentiality of client information

Demonstrates professional, courteous customer service to clients and other staff, consistent with County Core Values

Qualification

AdvocacyPublic benefits knowledgeClient intakeData entryMicrosoft Office SuiteCommunication skillsConfidentiality standardsDecision makingTyping 45 wpmDisabilitiesRelationship building

Required

A Bachelor of Arts or Science degree or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06, and the equivalent of at least one year of full-time experience in a health or human service field, working with one or more of the client populations served by the ADRC

Qualifying work experience may be paid or unpaid, including internships, field placements, and volunteer work

In the event that a candidate lacks the degree or experience described above, approval can be requested from DHS

Requests for exception to the education or experience requirements must be submitted to, and approved by DHS prior to the ADRC making a job offer

Must possess a valid driver's license and access to insured and reliable transportation

Provide assistance in accessing public and private benefits and programs

Provide advocacy to consumers in administrative hearings and grievance procedures, including representation where appropriate

Assist consumers in gathering documentation and evidence for applications and appeals, such as medical and employment records

Provide information and assistance with grievance and appeal rights and processes

Adhere to confidentiality standards

Read, interpret, and apply regulations governing eligibility for benefits and work with the DBS program attorneys for clarification

Consult regularly with program attorney regarding individual cases and general caseload

Make referrals to other agencies and services, when appropriate

Complete and submit all required paperwork (e.g., 100 percent time reporting spreadsheets, DBS database reports) in a timely manner

Ability to relate well with persons with disabilities

Knowledge of physical, psychological, social and economic needs of persons (age 18–59) with physical, developmental disabilities, or mental illness

Good verbal and writing skills including ability to speak in front of large groups of people

Knowledge of government programs – be able to deal effectively with governmental bureaucracies, persons with disabilities, and the general public

Ability to read, interpret and apply regulations governing eligibility for benefits

Thorough knowledge of office terminology, procedures and equipment and of business arithmetic and English

Extensive knowledge of computer systems, data entry and word processing by demonstrating working knowledge of Microsoft Office Suite programs

Ability to establish and maintain effective working relationships with staff, citizens and officials

Ability to maintain complex clerical records and prepare reports from such records

Ability to make decisions in accordance with laws, regulations and establish procedures

Ability to type 45 wpm

Ability to travel to consumers' homes, when necessary

Ability to attend regional and statewide trainings requiring travel and some overnight stays

Excellent written and oral communication skills

Ability to attend and successfully complete initial and ongoing training as required by the Wisconsin Department of Health Services (DHS) and the Aging and Disability Resource Center (ADRC)