Horizon Eye Care ยท 3 months ago
Lead Ophthalmic Assistant/Technician
Rock Hill, SC, USA
Full-time
Onsite
Senior LevelHorizon Eye Care is a healthcare provider seeking a Lead Ophthalmic Assistant/Technician to enhance clinic operations. The role involves monitoring daily clinic flow, assisting physicians, and coordinating employee schedules to promote efficiency and productivity.
EyewearHealth CareHospitalMedicalPersonal HealthTraining
Responsibilities
Updates and communicates pod policies and procedures to clinical staff
Acts as a liaison between Clinical Operations Manager and the clinic staff
Provides input to Clinical Operations Manager to improve clinic efficiency and productivity
Assists the Clinical Operations Manager in the training and evaluating of clinical staff
Provides input to Clinical Operations Manager for employee review
Monitors clinical staff for compliance with clinic policies
Maintains team schedule for early and late evenings, as well as the lunch rotation, including themselves, on the early/late rotation (ex: if clinic typically has clinic hours after 5:00, the Lead should be on the schedule for at least one late night), to ensure efficient clinic flow
Monitors team hours to minimize over time and make changes to the schedule as patient flow allows, communicating to the Clinical Operations Manager when appropriate
Maintains knowledge of all aspects of the clinic, such as front desk, medical records, surgery scheduling, and Call Center for coordination purposes
Oversees maintenance and calibration of equipment and report status or issues to Clinical Operations Manager
Completes tasks requested by Physicians and delegates as appropriate
Attends regular Lead Technician meetings, and individual meetings as required
Coordinates patient information such as dismissals, no shows, returning calls and STAT messages, missing encounters, etc
Assists in triage for all patient calls and walk-ins (go to person on the team)
Responds to NextGen tasks within expectations
Portrays a positive image with all HEC staff and doctors, and promotes excellence in customer service
Qualification
Preferred
Certified Ophthalmic Assistant certification; prefer COT
Efficiently perform-work ups, scribing, and maintain a consistent flow of the clinic
Ability to lead and provide guidance in all situations
Thorough knowledge of NextGen and impact of data entered
Strong organizational and time management skills
Excellent communication and interpersonal skills required
Company
Horizon Eye Care
Horizon Eye Care provides cataract surgery, pediatrics, diabetic eye disease, contact lens and optometry, along with lasik services.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase