BS&A Software · 3 months ago
Software Support Specialist
Lansing, MI
Full-time
Onsite
New Grad, Entry LevelBS&A Software is a leading software organization dedicated to providing cutting-edge solutions to local governments and utility districts. The Enterprise Software Support Specialist will provide professional and efficient product support, troubleshoot issues, and maintain customer relationships.
Financial ServicesGovernmentGovTechInformation TechnologyManagement Information SystemsSoftware
No H1B
Responsibilities
Successfully completing the 6-month to 9-month onboarding process, as determined by your manager
Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
Asking a progressive series of questions to determine the customer’s needs and providing a quality solution
Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities
Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service
Continuing to learn the team’s suite of applications
Converting and balancing data (if applicable)
Working with the Quality Assurance team to troubleshoot issues
Testing developer changes to ensure accuracy
Taking on individual projects
Qualification
Required
Proven experience in technical support or similar customer-focused role
Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers
Strong understanding of procedural concepts and the ability to efficiently relay them to customers
Ability to maintain composure and confidence in unfamiliar situations
Ability to manage stress and anxiety levels in complex and fast paced environments
Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment
Ability to work well with other company staff members to support the company's growth plan
Preferred
Familiarity with enterprise software solutions
Benefits
Competitive pay
Health Insurance – BCBS of Michigan – Employer-paid premium
Health Savings Plan – Employer contributes 75%
Dental Insurance – Employer-paid premium
Vision Insurance – Employer-paid premium
Retirement – 401(k) – Employer-paid
Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
Paid Parental Leave
Disability Insurance – Employer-paid premium
Life Insurance – Employer-paid premium
Generous PTO and Holiday Time
Company-sponsored events
Company
BS&A Software
BS&A delivers cloud ERP for 2,945+ local governments, streamlining finance to utilities with innovative tools and top-tier support.
Founded in 1987
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-10Acquired
Leadership Team
Chad Harryman
Chief Executive Officer
Tom Szur
Chief Executive Officer
Recent News
Government Technology US
2025-05-06
Best ERP Software, Vendors, News and Reviews
2025-02-21
Company data provided by crunchbase