Rehrig Pacific Company · 5 months ago
Hardware Technician
Pleasant Prairie, WI
Full-time
Onsite
Entry, Mid Level
2+ years expRehrig Pacific Company is a leader in providing pallet management solutions and supply chain technology. They are seeking a Hardware Technician to coordinate and execute installations, perform maintenance, and provide technical support for their systems, ensuring high-quality customer service and collaboration with internal teams.
AgricultureManufacturingRecycling
Responsibilities
Collaborate with Hardware Engineer on initial customer site visit
Evaluate customer site infrastructure readiness and compare to equipment requirements
Coordinate local contractors to run power and data lines to the new equipment location
Coordinate with cross-functional partners within the company to support larger installations
Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications
Perform equipment installation on site, complete checklists, and perform testing
Review equipment specifications and functionality with customer post installation
Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting
Work with equipment vendors for troubleshooting and part replacement
Capture customer feedback to recommend software feature improvements to increase functional value
Support NPD new tech initiatives and implementation of pilot technology
Work with the team to develop necessary documentation (implementation questionnaires, checklists, internal installation, and training guides), and refine those already in place
Support the demo equipment fleet through regular checks and repairs between customer demos
Perform preventive maintenance inspections and repairs at customer sites
Support warranty service requests
Provide a high level of courteous and professional customer service
Simulate in-field issues to provide diagnosis support and troubleshoot testing
Strengthen the customer in-field support strategy as directed by the category
Help develop Rehrig Pacific’s internal service strategy by evaluating the condition of in-service equipment
Qualification
Required
Bachelor's Degree, or equivalent work experience, preferably in Engineering or mechanical related fields
Must have working knowledge of electrical and hydraulic schematics
Strong technical aptitude of mechanical and electrical systems
Must possess excellent communication skills (Written and Verbal)
Ability to work independently and autonomously in a fast-moving environment
Ability to manage multiple projects and work collaboratively with cross-functional teams
Ability to hold yourself and others accountable to meet commitments
Position will require a minimum of 50% travel
Ability to lift at least 50 lbs
Preferred
Minimum of 2 years Material Handling Field Service Technician experience preferred
Company
Rehrig Pacific Company
Rehrig Pacific Company manufactures plastic pallets and containers.
1001-5000 employees
H1B Sponsorship
Rehrig Pacific Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (6)
2022 (3)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
W
Will Rehrig
Chief Executive Officer
Recent News
2025-08-19
Company data provided by crunchbase