Amherst · 4 months ago
Lead, Maintenance Technician
Raleigh, NC
Full-time
Hybrid
Mid, Senior Level
4+ years expMain Street Renewal is one of the largest providers of single-family rental homes across the country, dedicated to providing a best in class leasing and customer service experience. The Maintenance Technician Lead is responsible for managing and coaching Maintenance Technicians while ensuring resident maintenance issues are addressed timely and professionally.
FinanceLeasingReal Estate Investment
Responsibilities
Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered, all appropriate supplies are available, and all team members are managing scheduled daily
Ensure all team members and Lead are assigned and complete a minimum of five work orders per day
Ensure all team members and own work orders are closed out timely (while at the home) and address any outliers
Schedule daily tasks and communicate with residents on expected arrival times
Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset
Responsible for documenting all completed work by taking before and after photos
Manage, coach, train, guide and hold accountable all team members (Maintenance Technician I and II) to ensure success of overall team/branch – supervise team goals and productivity
Communicate with the Austin Support Center and the Maintenance Technician Supervisor, Manager or Area Manager regarding the status of open work orders and notifying if SLA agreements/time frames noted in the company policies and procedures will not be met
Onboard new Technicians and train existing Technicians to improve skills and productivity
Track supplies and tool usage for restocking and servicing
Comfortable and knowledgeable with technology and systems with the expectation to continue to learn, adapt and grow; ability to train on all systems
Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management
An appreciation of a great move in experience and performing exceptional pre move in audits/repairs prior to a new move in
A wide-ranging knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade or more, the ability to perform work internally utilizing knowledge of systems
Provide exceptional customer service to MS Renewal residents
Maintain vendor relationships
Maintain and understand fundamental knowledge of the business
Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company
Other duties as assigned
Qualification
Required
High school diploma required
Service-minded approach to all aspects of the job
4+ years of prior maintenance experience; minimum of 1-year in maintenance with single-family or multi-family property management company
Knowledge of building and property management codes
Knowledge of electrical, plumbing, carpentry, lock key and general household repairs
Ability to calm and diffuse escalated customer complaints/issues
Excellent follow up and organizational skills
Must have a current and valid driver's license as you will be operating a company vehicle
Be at least 21 years old
Must be able to multi-task in a fast-paced work environment
Preferred
Vocational/technical school and/or college considered a plus
One or more of HVAC, Plumbing, Electrical certification preferred
Benefits
A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Company
Amherst
Amherst is a real estate company that offers residential, commercial properties, portfolio development, and mortgage backed securities.
1001-5000 employees
H1B Sponsorship
Amherst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (6)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Koch Real Estate Investments
2025-11-05Private Equity
Leadership Team
Evan Levy
Vice Chairman
Recent News
2025-12-17
The Real Deal
2025-07-28
Company data provided by crunchbase