NEOGOV · 4 months ago
Telephone Operator - Relief
San Mateo, CA
Full-time, Contract
Onsite
Entry Level
$4,998.93/mo - $6,250.40/mo
1+ years expThe County of San Mateo is seeking Telephone Operators for the Information Services Department. The role involves operating a centralized soft telephone system to connect a high volume of incoming calls and providing support during various shifts, including evenings and weekends.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide factual information to the public regarding County functions and activities
Place authorized long-distance calls: maintain records of assisted and long-distance calls
Take emergency telephone calls and locate appropriate staff
Locate and notify appropriate individuals of fires, disasters, and similar emergencies
Monitor County intrusion and fire alarms and notify the appropriate agencies
Notify appropriate staff who are on-call and responsible for issues occurring after normal business hours involving the County Coroner, Sheriff's Office, Probation Department, and other County departments
Maintain logs of specific types of calls
Operate standard office equipment and perform minimal typing and clerical duties
Qualification
Required
1 year office support work experience involving considerable contact with the public, primarily by extensive use of telephones
Ability to multitask and have flexibility in a busy work environment
Ability to maintain focus and calmness with emergency calls
Ability to work well as a team with co-workers
Availability to work evening, weekend, holiday, overnight, and other shifts
Ability to sit for long periods of time
Possession of excellent hearing and manipulative skills to operate a soft phone application
Preferred
Experience with a soft phone call routing application and basic computer skills desired
Fluency in Spanish and English is preferred
Benefits
Health and wellness
Financial security
Wellness and professional development programs
Federal Social Security system
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase