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Clearstory · 1 day ago

Customer Success Manager - General Contractor Customers

United States

Full-time, Contract

Remote

Mid, Senior Level

4+ years exp

Clearstory is digitizing and automating the change order process inside the commercial construction industry. The Customer Success Manager will ensure customer success from launch to ongoing growth, working closely with General Contractors and collaborating with internal teams to enhance customer experience and drive adoption.

ConstructionInformation TechnologyReal EstateSaaS

Responsibilities

Owning the success of our customers from launch, to adoption, to full rollout and ongoing growth

Helping train and roll out end users for onboarding

Assist with pre-sales pilots

Working with executive contacts to plan additional adoption

Making sure customers see an impact from and renew with Clearstory

Help create our department playbooks and guides

Participate in strategy meetings to review Customer Success targets and metrics

Feature request review cycles with our Product team

New product feature demos

Sync up with Sales to help plan onboardings, deal with customer issues, and gameplan on next steps for strategic accounts

Qualification

Commercial construction experienceProject ManagementStakeholder managementExecutive communicationBusiness DevelopmentCollaboration skillsVerbal communicationWritten communication

Required

Experience in the construction industry as a General Contractor PM or PE

Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds

Strong stakeholder management and executive communication skills

Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company

Ability to influence and challenge conventional wisdom

4+ years of relevant industry or role experience

Proven track record of demonstrated ability to project manage and create relationships

Excellent verbal and written communication skills

Preferred

Business Development / sales experience a huge plus

Experience at a venture backed growth startup

Benefits

Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product

Close collaboration with the executive leadership team

Ability to work with a new product category that has already found product market fit

Experience at a venture backed growth startup

Flexible remote work

Competitive market-rate salary for a Series B company

Subsidized healthcare, vision, and dental

Early equity!

Company

Clearstory

Clearstory is the construction industry’s only Change Order Communication and workflow software built to close the change order gap between GCs, subs, and owners.

Founded in 2018

San Francisco, California, USA

51-200 employees