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Revelry · 4 months ago

Guest Services Ambassador (Work Camper or Local) - ROL

Paoli, IN

Full-time, Part-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Revelry Labs is an outdoor hospitality company focused on building a network of boutique campgrounds. They are seeking a Guest Services Ambassador to manage guest interactions and maintain campground operations, ensuring a high level of customer satisfaction.

AppsConsultingEnterprise SoftwareInformation ServicesInformation TechnologyInternetSoftwareWeb Development

Growth Opportunities

Responsibilities

Maintaining campground appearance and cleanliness

Emptying firepits and trash cans throughout the property

Cleaning bath houses, laundry rooms, and office spaces daily

Attending to maintenance matters within your skillsets

Being a caretaker and steward of all camp equipment

Monitoring the check-in and check-out of guests

Assisting guests with retail purchases and providing recommendations for local shops, outfitters and experiences

Enforcing campground rules and guidelines, when necessary

Communicating about guests, property conditions, and maintenance issues to your supervisors

100% guest satisfaction is your ultimate objective

Qualification

Guest services experienceRVingPOSBooking systemsCustomer satisfaction focusCritical thinkingEmpathyDetail-orientedEffective communicationProblem-solving

Required

Willingness to work in all weather conditions

Capability to walk, sit, and/or stand for extended periods, as circumstances require

Experience with and willingness to utilize POS and bookings systems

Ability to lift up to 50lbs

Familiarity with using laptops, smartphones, and workflow apps for communication

Detail-orientedness, especially regarding accuracy of data and information sharing

A readiness to handle credit card and other financial information securely

Treating our properties with care and respect

Taking care of guests like they are family

Ability to de-escalate and/or resolve guests complaints and/or concerns

Effective critical thinking and decision-making skills

An unequivocal drive for guest satisfaction

Preferred

Candidates with guest services experience and familiarity with the RVing and outdoor hospitality industry

Have their own recreational vehicle

Be passionate about camping, RVing, outdoor recreation, and environmental conservation

Care deeply about customer experiences and take pride in providing the best service possible to our guests

Be patient and empathetic with our guests, who come from all over the world and who have different levels of comfort and experience with camping and electronic booking systems

Be comfortable working at an early-stage company where change and innovation are welcomed and embraced

Have an interest in growing their career in the outdoor hospitality industry