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Centrilogic · 3 months ago

Datacenter Technician

Rochester, New York, United States

Full-time

Hybrid

Senior Level

5+ years exp

Centrilogic is a global provider of IT transformation solutions that empower organizations to realize their full digital potential. The Data Center Technician role involves monitoring and responding to building management systems, troubleshooting issues, and maintaining the overall health of the data center infrastructure. This position requires strong customer support skills and collaboration with various teams to ensure data center availability and compliance with safety regulations.

Information ServicesInformation TechnologyWeb Hosting

Responsibilities

Provides professional, responsive, and courteous customer support

Issue visitor and contractor badges, record, activate and deactivate to comply with various customer and certification requirements

Modify customer, company badge access levels as requirements change

Make changes to Lenel access types at the system admin level as required

Monitor Lenel Alarm system for all locations and respond to unusual alarms as needed

Monitor security cameras for all locations and respond to unusual activity as needed

Maintain Centrilogic key log to comply with various customer and certification requirements

Create Lenel badges and manage access for all Customer and Company access badges

Maintain the data center in a well-organized, clean, and professional manner

Monitor the building’s HVAC, mechanical, and electrical systems using the DCIM and building management system (BMS) and walk through rounds

Conduct scheduled physical inspections of the building’s infrastructure and equipment

Perform emergency maintenance when necessary and as directed by the Client

Work with Service Delivery and Data Centre engineers to perform data entry tasks for ongoing infrastructure changes

Perform installation of co-location and hosting cabinets according to DCM specifications

Responsible for initiating IRT escalations in customer impacting or infrastructure/redundancy loss events

Provide local access and escort for vendors and carriers

Provide track carrier access for circuit installations

Work with local management to maintain cabling and general usage item inventory levels

Perform remote hands work for internal and external customers

Identify and escalate internal and external issues to the appropriate teams/individuals

Respond in a timely manner to facilities alarms

Maintain detailed documentation of facility status using the daily log, trouble tickets, physical inspection checklist, and other documentation as required

Perform installation and management of fiber and copper structured cabling as directed by the Data Centre Facilities Manager

Perform electrical audits and labelling when possible. Ensure documented polices and standards are adhered to, and any risks identified are solutioned

Maintain and manage physical security of data center and ensure that all work performed within the data center follows company policies and local safety regulations

Drive adherence to compliance requirements and ensure any non-compliant findings are remediated

Additional tasks or projects as directed by your line manager

Qualification

Data Center OperationsMechanical Systems KnowledgeElectrical Systems KnowledgeBMS Monitoring ToolsMicrosoft M365 ProficiencyCommunication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsCollaboration SkillsProblem-Solving Skills

Required

5+ years of Data Center facilities

University Degree or College Diploma in a technical or other relevant discipline preferred

Proven ability to manage multiple competing priorities

Able to understand mechanical and electrical systems, designs, and drawings. (e.g. HVAC, condensers, electrical distribution infrastructure, single line diagrams, air flow dynamics, engineering drawings, etc.)

Diverse knowledge and experience with monitoring and maintenance tools (BMS, Any Desk, DCIM)

Intermediate knowledge of Microsoft M365 products including Visio, Excel, and Project

Excellent oral and written communication skills

Strong interpersonal, organizational, and time management skills

Experience in collaboration with cross-functional teams

Excellent knowledge of infrastructure

Able to learn new technical concepts quickly and create appropriate audience documentation

Provide general 24/7 availability to respond to emergencies (excluding planned time off)

Comfortable adapting to changes in requirements and responsibilities

Be a self-starter, take a proactive approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving