Post University · 3 months ago
ICT Systems Technician Level I
CT, Waterbury, CT, US
Full-time
Onsite
Entry Level
$45K/yr - $45K/yr
1+ years expSentinel U® is seeking an ICT Systems Technician Level I to provide comprehensive technical support to faculty, staff, and students across various settings. The role involves responding to technical support requests, setting up technology in classrooms and labs, and ensuring high-quality customer service in technology assistance.
EducationHigher EducationUniversities
Responsibilities
Provide support to Staff on all supported software platforms
Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs
Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise
Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume
Set up and break down computer labs in the academic buildings, offices, and residence halls
Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot
Install and configure desktop software as needed
Manage Antivirus software and assist users with applications and troubleshooting hardware
Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces
Maintain, inventory, suggest repair, storage, or replacement of equipment
Communicate with staff, faculty, and students regarding technology and scheduling needs and problems
Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook
Assume other responsibilities as reasonably requested by staff, faculty, and students
Performs related work as required or as delegated by supervisor(s)
This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office
Ability to travel between our Campus and downtown Waterbury locations
Qualification
Required
A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree
Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations
Team-oriented and skilled in working within a collaborative environment
Ability to repair Windows and iOS-based computer systems
Proficiency in desktop operating systems for Windows and iOS
Knowledge of Microsoft Office applications as well as Office 365 / Azure
Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines
Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills
Must have the necessary training and experience to successfully perform the essential duties of the role
Must be able to lift and carry 20+ pounds
Preferred
Preferred 1-2 years of successful work experience in an ICT department
Experience in an institution of higher education is preferred but not required
Company
Post University
Post University is a private, for-profit university in Waterbury, Connecticut, and was founded in 1890.
1001-5000 employees
H1B Sponsorship
Post University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-12-17Acquired
Leadership Team
S
Sandra G. Affenito
Chief Academic Officer and Provost
Recent News
Hartford Business Journal
2025-03-10
Hartford Business Journal
2024-12-18
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