NEOGOV · 3 months ago
Help Desk Support Technician - Bisbee
Bisbee, AZ
Full-time
Onsite
Entry Level
$14.35/hr - $21.52/hr
2+ years expNEOGOV is seeking a Help Desk Support Technician in Bisbee, AZ. The role involves managing the CCIT Help Desk as the first level of technology support for County employees, performing basic troubleshooting, and coordinating help desk activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides basic first tier phone support for hardware, peripherals, and network access
Provides basic support for office productivity applications such as Microsoft Windows, Word, e-mail, and other software as assigned
Performs basic troubleshooting and assists users through simple procedures
Monitors voice mail, e-mail, messages, and related information for support inquiries
Coordinates and maintains a log of request activities of the Help Desk and assigns trouble-tickets/change-requests to the appropriate technician, administrator or engineer
Verifies requests are completed to the customers satisfaction
Ability to prioritize service requests according to importance, i.e., emergency, immediate, high priority, moderate, general or suggestion
Provides basic administration of computer accounts and passwords
In conjunction with the Desktop Support Manger coordinate the help desk technicians work schedule to include scheduling field work to ensure the help desk as appropriate coverage during office hours
Qualification
Required
An Associate Degree in Computer Science, Electrical Engineering, Applied Electronics or a related field from a regionally accredited institution of higher learning recognized by the US Department of Education
Alternatively, a high school diploma or equivalent and two (2) years' experience in a customer service or IT support role
Must possess and maintain a valid Arizona Driver's License and the ability to be covered by county insurance
Knowledge of Microsoft Office 365 Suite
Knowledge of remote support techniques
Knowledge of Active Directory User/Group Management
Knowledge of capabilities, operation, and maintenance of microcomputers in a networked environment
Knowledge of peripherals, voice, and data telecommunications equipment
Knowledge of techniques for setting up and testing microcomputer systems
Skill in tracking and technical documentation
Skill in customer-oriented service techniques
Skill in handling high volume telephone and email inquiries
Skill in training methods and procedures
Skill in identifying and resolving problems with computer software and hardware
Skill in operating microcomputers and related peripheral equipment
Skill in remote support of microcomputer, telecommunications, and peripheral equipment
Ability to problem solve
Ability to plan and manage time
Ability to use logic, experience and knowledge to evaluate situations and determine the appropriate course of action
Ability to provide an exceptional level of customer service
Ability to establish and maintain an exceptional working relationship with employees, other agencies and the public
Ability to read, write and speak English
Ability to follow written and verbal instruction
Ability to communicate effectively both verbally and in writing
Benefits
Comprehensive benefits package
Membership in the Arizona State Retirement system
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase