ServiceMaster RRH ยท 5 months ago
Pack out department lead technician
Camarillo, CA 93012
Full-time
Onsite
Mid LevelServiceMaster Restore by Restoration Pros is seeking an exceptional individual for the Pack out department lead technician position. The role involves leading a team in fire/smoke and water mitigation, ensuring excellent customer service, and performing various clerical duties related to the job.
Consumer Services
Responsibilities
Excellent communication skills
To be the right-hand person of all the customers your assigned too
To make confirmation calls scheduled within our standards
Utilize company routing program for customer delivery schedules
Knowledge of scanning to in-putting paperwork into our computer system
Strong organization skills
File accurate records
Perform other clerical duties as assigned
Maintain confidential information
Must be proficient in Xactimate estimating software, experienced in interacting with property insurance adjusters and billing negotiation with insurance companies
Bilingual - Spanish/English - Preferred
Reliable transportation
Possess sense of urgency, professional demeanor, positive attitude, and strong work ethic
High school diploma or GED preferred
Must have a valid driver license with a good driving record
Ability to pass a criminal background check with no felony convictions or misdemeanors involving violence or theft
Ability to pass a drug test
Ability to repetitively push/pull/lift/carry objects
Because we provide 24-hour emergency services, a willingness to be on call as needed
Inventory and moving of furniture and contents from damaged property to company facilities
Cleaning and disinfecting of structures from fire, smoke, and/or water damage
Cleaning of structures after structure repairs
Monitor, communicate and respond to customer needs/concerns
Qualification
Required
Experience in the fire/smoke, water mitigation field OR experience in the moving and storage industry
Detail-oriented
Strong computer skills
Excellent communication skills
Ability to be the right-hand person of all the customers assigned
Ability to make confirmation calls scheduled within standards
Knowledge of scanning to input paperwork into the computer system
Strong organization skills
Ability to file accurate records
Ability to perform other clerical duties as assigned
Ability to maintain confidential information
Proficient in Xactimate estimating software
Experience in interacting with property insurance adjusters and billing negotiation with insurance companies
Reliable transportation
Possess sense of urgency, professional demeanor, positive attitude, and strong work ethic
Must have a valid driver license with a good driving record
Ability to pass a criminal background check with no felony convictions or misdemeanors involving violence or theft
Ability to pass a drug test
Ability to repetitively push/pull/lift/carry objects
Willingness to be on call as needed
Ability to inventory and move furniture and contents from damaged property to company facilities
Ability to clean and disinfect structures from fire, smoke, and/or water damage
Ability to clean structures after repairs
Ability to monitor, communicate and respond to customer needs/concerns
Preferred
Bilingual - Spanish/English
High school diploma or GED
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase