AdaptHealth · 1 week ago
Manager, Regional Program
San Diego, CA
Full-time
Onsite
Mid, Senior Level
5+ years expAdaptHealth is focused on improving healthcare services, and they are seeking a Regional Program Manager to oversee client relationships and service performance in a specific region. The role involves managing expectations, facilitating resolution management, and ensuring contractual commitments are met while driving operational improvements.
Health CareHospitalMedical Device
Responsibilities
Oversee payer and referral source relationships within assigned region
Manage client expectations and maintain ongoing communication
Coordinate with AdaptHealth teams to support specific client agreements
Monitor compliance with contractual obligations and service level agreements
Provide specialized support for large, capitated contracts and strategic accounts
Ensure high-touch service delivery for enterprise-level client relationships
Track service performance metrics against established benchmarks
Identify areas for operational improvements and efficiency gains
Collaborate with internal teams to implement process enhancements
Ensure contractual commitments are consistently met or exceeded
Facilitate communication between clients, internal teams, and stakeholders
Prepare and distribute performance reports and status updates
Coordinate cross-functional meetings and project activities
Maintain documentation of client interactions and service delivery
Lead resolution efforts for escalated customer and client issues
Work with AdaptHealth teams to address service-related concerns
Document resolution processes and outcomes
Implement preventive measures to reduce future escalations
Promote the mission, vision, and values of the organization
Collaborate closely with Regional Vice President, Operations on strategic initiatives and regional performance
Work with Contract Management team to ensure contract compliance and support renewal processes
Provide regular updates and recommendations to senior leadership on regional client performance
Support strategic planning and business development activities within the region
Develop and maintain working knowledge of current products and services offered by the company
Maintain patient confidentiality and function within the guidelines of HIPAA
Complete assigned compliance training and other educational programs as required
Maintain compliance with AdaptHealth’s Compliance Program
Perform other related duties as assigned
Qualification
Required
Bachelor's degree in relevant field
Five (5) years' experience in client relationship management or healthcare operations
Experience with contract management and performance monitoring
Valid and unrestricted driver's license in the state of residence
Exceptional communication and interpersonal skills for managing client relationships and cross-functional collaboration
Advanced problem-solving and analytical thinking abilities to resolve complex operational issues
Strong project coordination and organizational skills to manage multiple client agreements simultaneously
Demonstrated ability to prioritize competing demands and meet critical deadlines
Strategic vision and forward-thinking approach to regional business development
Decisive decision-making capabilities for resolving business problems and identifying priorities
Client-focused leadership approach with emphasis on service excellence
Adaptability and resilience in dynamic healthcare environment
High-level proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint)
Experience with reporting tools and data management systems
Ability to create and analyze performance metrics and dashboards
Comprehensive understanding of healthcare payer systems and reimbursement processes
Working knowledge of service level agreements and contract terms
Familiarity with quality assurance and performance improvement methodologies
Understanding of healthcare referral networks and provider relationships
Knowledge of operational processes, contract law, and financial management principles
Team development and mentoring capabilities (though role has no direct reports)
Financial acumen for understanding contract performance and business impact
Ability to influence and coordinate across departments without direct authority
Preferred
Background in healthcare payer or referral relationships
Company
AdaptHealth
AdaptHealth is a provider of home healthcare equipment, medical supplies to the home and related services in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.95BKey Investors
One Equity PartnersThe Firmament GroupDeerfield
2024-09-16Post Ipo Debt· $950M
2021-04-26Post Ipo Debt· $300M
2020-07-02Post Ipo Equity· $2.25M
Leadership Team
Suzanne Foster
Chief Executive Officer
Albert Prast
Chief Technology Officer
Recent News
Company data provided by crunchbase