TeamLogic IT ยท 5 months ago
Level I Technician / Field Tech
Santa Clara, CA 95054
Full-time
Onsite
Entry Level
2+ years expTeamLogic IT is a company that focuses on providing IT support and solutions. The IT Technician I role involves ensuring system operation and functionality for end users, responding to support requests, and maintaining user satisfaction through various technical duties.
Information ServicesInformation Technology
Responsibilities
Provide first contact support of incoming requests to the service desk via telephone, ticket portal, email to ensure courteous, timely, and effective resolution of end-user issues
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes onsite at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Qualification
Required
College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience
Exceptional written and oral communication skills
Experience with desktop operating systems including Windows 10, and Mac OS
Valid Driver License and ability to drive to customer locations when required
Preferred
Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus
Active Directory knowledge a plus
Kaseya RMM and Autotask PSA Experience a plus
Benefits
Training opportunities on products and tools
Career Advancement Opportunities
Medical insurance coverage option
401k retirement plan
Competitive Compensation
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase