Go Intellects Inc · 3 months ago
Service Desk Technician – Senior
Washington, DC 20003
Full-time, Contract
Hybrid
Senior Level
$43/hr - $43/hr
6+ years expGo Intellects Inc is seeking a Senior Service Desk Technician for a long-term contract position. The role involves providing technical support for customers experiencing computer and software issues, serving as the first point of contact for troubleshooting hardware and software problems.
ConsultingProject ManagementRecruiting
Responsibilities
Respond to service requests and service incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory
Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications
Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets
Interact with network team and application development teams to restore services and/or identify and correct issues
Simulate or re-create user problems to resolve incidents
Recommend system modifications to reduce user problems and service incidents
Qualification
Required
Minimum 6 Years of experience
Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management
Providing help desk support for iOS devices, iOS-based applications, and iCloud account management
Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets
Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix
ITIL v4 Foundation
CompTIA A+ certification
Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick
Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix
Preferred
At least five (5) years of experience in endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick
At least five (5) years of experience in IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix
Benefits
Flexible work from home options available.
Company
Go Intellects Inc
A fast growing IT consulting, services and support organization focused on innovation and quality.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase