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NEOGOV · 3 months ago

Bilingual Recruitment & Onboarding Navigator, High School Diploma

Denver, CO

Full-time

Onsite

Entry Level

$50K/yr - $55K/yr

1+ years exp

NEOGOV is seeking a Bilingual Recruitment & Onboarding Navigator to support the High School Diploma Program at the Community College of Denver. This role involves managing recruitment efforts, assisting prospective students with admissions and registration, and providing career guidance while fostering relationships with community partners.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provide a sense of belonging and connectedness to CCD, assist in HSDP/college navigation in admissions and registration advising

Proactively manage a pipeline of prospective students and support their progress through the onboarding process

Promote and understand academic pathways/programs at CCD to better facilitate enrollment

Assist in the organization and management of recruitment and onboarding events

Maintain accurate electronic records that will conform with stated data integrity principles

Operate reliably in individual or group settings, using various means of technology

Collaborate effectively with different internal departments that contribute to the HSDP student experience

Utilize various electronic platforms to document, track, case manage, goal set and communicate with prospective and current students as well as staff

Partner proactively with other departments throughout the college, planning and participating in recruitment and registration events, and serving on key college committees/taskforces

Provide multilingual support as appropriate

Administer and interpret Myers-Briggs SuperStrong and Strong Assessments to support career exploration and navigation

Collaborate with ARO Career Navigator(s) to host Myers-Briggs SuperStrong and Strong Assessment workshops

Collaborate with ARO Career Navigator(s) to develop and host Career Readiness/Growth workshops (e.g., resume/cover letter writing, job searching and shortlisting, mock interviews, salary negotiation, etc.)

Use state/local resources and new/existing partnerships to facilitate career transition in conjunction with CCD Academic Pathways

Seek and initiate partnerships between the college/HSDP and organizational/community partners whose populations could benefit from adult learning opportunities

Conduct and/or facilitate group recruitment workshops as determined

Help manage relationships with external community/organizational partners

Track and report disaggregated student cohort progress data to organizational/community partners

Identify opportunities to improve established practices/processes/policies and propose viable alternatives to test with approval from program leadership

Collaborate cross-departmentally to diagnose, troubleshoot, and resolve problems negatively impacting the student experience and/or the college

Co-create new SOPs meant to support program growth and standardize positive outcomes

Participate in and improve the selection process for student-work study employees

Train, coach, mentor, and develop multiple student work-study employees hired to support student recruitment

Contribute to team-building activities and exercises designed to improve business unit effectiveness

Co-develop standardized learning content for new hire training and development

Other duties as assigned

Qualification

Higher education experienceAdmissions processesBilingual English/SpanishBilingual ArabicPublic speakingAnalytical skillsInterpersonal skillsCustomer serviceTeam-buildingCharismatic presenceElectronic systemsComputer skillsCommunication skillsProject managementMentorship

Required

Bachelor's degree from an accredited institution

One year of professional experience in higher education, education technology, government, international relations & development, non-profit, social or human services settings

Bilingual. Fluency in English and Spanish OR Fluency in English and Arabic

Superior interpersonal, analytical and communication skills, both written and verbal

Proven capacity to manage multiple concurrent projects

Confidence working with high volume outreach and providing exceptional service

Demonstrated ability to work with diverse communities; familiarity with historic, cultural, and socio-economic dynamics known to impact communities

Knowledge of college admissions and/or customer/client onboarding processes

Comfortable with public speaking and formal presentations to different audiences/stakeholders

Ability to exude a charismatic presence and maintain a positive demeanor when interfacing with all stakeholders

General understanding of High School Equivalency education in Colorado (i.e., GED, HiSET)

Valid US driver's license

Preferred

Bachelor's degree earned in Arts, Humanities, Social Sciences, Human Services, Business, and Communications

Two or more years of professional experience in higher education, education technology, government, international relations & development, non-profit, social or human services settings

Knowledge of electronic information systems and platforms, such as Banner, CRM Recruit, and EAB Navigate

Knowledge of electronic productivity/collaboration tools: Zoom, MS Teams, Google Hangouts, etc

Strong computer skills with MS Outlook, Word, Excel, and relational databases desired