ArchWell Health · 3 months ago
Pharmacy Technician, Refill Services
Nashville, TN, USA
Full-time
Onsite
Entry, Mid Level
2+ years expArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. The Pharmacy Technician will provide direct patient care and collaborate with healthcare team members to optimize pharmaceutical care for patients, including reviewing medication plans and conducting patient outreach.
Health Care
Responsibilities
Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time
Conduct telephonic outreaches and answer incoming calls regarding patient’s medication use, including but not limited to medication adherence, and assist with refilling and following-through in a prompt and respectful manner
Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action
Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
Assist with other pharmacy departmental initiatives as they become available
Additional duties, as assigned
Qualification
Required
Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
Ability to work effectively and respectfully with various seniorities and diverse populations including members, staff, providers, and family members
High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
Self-starter with the ability to think creatively and work effectively
Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability to travel on occasion for company meetings
High school diploma or equivalent education (GED) required
Registered Pharmacy Technician with a state board of pharmacy
A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
eClinicalWorks or similar EMR experience
Preferred
Experience working with geriatric patients or a medication adherence program is a plus
Bilingual in English/Spanish highly desired
Company
ArchWell Health
ArchWell Health delivers healthcare at comfortable and accessible neighborhood clinics for seniors.
1001-5000 employees
H1B Sponsorship
ArchWell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
W. Carl Whitmer
Chief Executive Officer
Andrew Hayek
Co-Founder & Board Director
Recent News
Seattle TechFlash
2025-09-22
Seattle TechFlash
2025-07-01
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