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NEOGOV · 3 months ago

Human Resources Technician I

City of Escondido, CA

Full-time

Onsite

Entry Level

$55K/yr - $73K/yr

1+ years exp

NEOGOV is seeking a Human Resources Technician I to join the City of Escondido's Human Resources Department. This role involves performing a variety of technical, administrative, and clerical duties in support of HR activities, providing assistance to city employees and the public regarding HR processes, and ensuring compliance with relevant laws and regulations.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provides information and general assistance to City employees, other agencies and the general public regarding human resources activities, processes, policies, and procedures; assists in resolving routine problems or complaints; researches policies, laws, and procedures to answer questions and respond to requests for information; explains and applies interpretations of complex human resources procedures, polices, and rules requiring the use of judgment

Receives and screens visitors, telephone calls and emails; provides a high level of customer service to both external and internal customers; provides front counter coverage

Provides semi-skilled and skilled administrative support to the Human Resources Department; composes and types letters, memoranda, and other correspondence related to assigned human resources programs and activities

Serves as liaison with other departments, outside agencies, and service providers; responds to requests for information

Participates in ensuring human resources programs and activities are administered and implemented in compliance with federal and state laws, rules, and regulations; maintains awareness of new legislation and changing developments in human resources

Assists in the development, coordination and implementation of systems, policies and procedures pertaining to human resource functions and operations

Prepares and maintains a variety of files, logs, spreadsheets and records including those pertaining to investigation, complaints and recruitments

Operates a variety of office equipment including computer, copiers, facsimile machine, and calculator; enters and maintains data in the department's computer systems

Serves as a member on various committees; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of human resources

Generates assigned reports and queries as needed

Performs related duties as required

Performs a variety of duties in support of the day-to-day administration of the City's various employee benefit plans and programs including flexible benefits programs, multi-tiered retirement plans, deferred compensation programs, group life, health, and disability insurance programs, and negotiated benefits; assists employees regarding benefit programs; assists employee beneficiaries with life insurance claims

Assists in the administration of the City's insurance programs including the yearly open enrollment process and annual health fair; assists employees in the process of changing existing health and/or dental benefits during open enrollment or as they experience a change in dependent eligibility; makes appropriate changes in computer system; acts as liaison between employees and insurance carriers; administers and monitors retiree benefits; assists employees with FMLA, CFRA, and PDL as well as short and long term disability claims; serves as an information source to past or present City employees; responds to employee and retiree questions and complaints; may interface with third-party administrators to resolve claims

Participates in the administration of a variety of retirement programs; assists employees in completing necessary forms; inputs and processes information; makes adjustments to employees plans as necessary; responds to a variety of questions and provides information regarding retirement programs

Prepares, processes, and ensures timely processing of EDD unemployment, disability and death claims; maintains follow-up on all claims; serves as a point of contact for EDD and may attend EDD hearings on behalf of the City

Participates in new employee orientation activities; provides new employees with hiring and benefits paperwork; makes presentations regarding benefits; provides assistance to employees selecting from a variety of benefit choices; explains coverage and programs; processes appropriate forms and coordinates activities with related departments and/or outside agencies

Serves as point of contact for monitoring and performing corrections to the department's computer system; inputs and revises data; maintains databases and tables; identifies and develops queries; runs reports and queries as requested; troubleshoots problems with the system; provides ongoing training and support to users

Participates in benefits billing activities; reviews and submits benefit enrollment and changes to carriers and third-party administrator; prepares reports regarding monthly benefit enrollments, changes, and deletions; maintains billing records; monitors employees on leaves of absence for billing purposes; monitors retiree and COBRA activity including processing and monitoring payments and compliance with eligibility requirements

Monitors the tuition reimbursement program, including auditing expenditures for employees and the budget, verifying course completion, and processing paperwork for payment

Assists in the employee recruitment and selection process; maintains recruitment files; enters requisitions and criteria information into computer system;; updates application records; reviews applicant packets for completeness; screens applications for minimum requirements; orders written tests; prepares test materials; proctors and scores tests as assigned; schedules rooms for oral interviews; develops, revises and conducts structured oral interviews; participates in updating interview questions and oral interview rating sheets; coordinates the participation of interview panels from other agencies; establishes and provides departments with eligibility lists; schedules physical and psychological exams; prepares and administers new hire paperwork including those for fingerprinting procedures; schedules fingerprinting appointments; coordinates and conducts new employee orientations

Processes salary and benefit changes and initiates changes in status of payroll; performs data input of personnel transactions in the automated Human Resources Information Systems database; works closely with payroll personnel regarding the implementation of various payroll adjustments; develops and/or updates new salary grade step tables; develops new job and position codes; implements pay changes for employees including promotions, reclassifications, upgrades and special pay increases; assists in calculating and implementing across-the-board changes as necessary

Receives and processes employee time cards and other personnel information; reviews information for accuracy and completeness; maintains confidentiality; responds to employment verification requests in accordance with related policies and procedures

Updates and records job-line; posts current job announcements on the Human Resources web page; sends job announcements to appropriate agencies; writes classified and display advertisements

Assists with and coordinates classification reviews; conducts interviews as needed; researches and analyzes data and writes final report

Assists with administrative responsibility for payroll and development activities for employees, supervisors and management

Organizes and administers Employee Service Recognition events; identify employees to be recognized; schedules date of event; obtains employees' gift selections, and orders gifts; coordinates with caterer regarding menu; participates in setting up room for events; coordinates with City Manager and City Council members regarding presentations

Prepares probation status reports; notifies appropriate department of employees who have passed probation; enters probation ending date into the system

Prepares reports and spreadsheets identifying those employees requiring an evaluation and step increase; sends notification to all City department regarding employee performance evaluation procedures including time line and completion dates

Conducts and responds to salary, benefit, and classification surveys; computes and compiles survey data and results; assists with job analyses

Assists in employee training and personal development programs

May represent the City at job fairs and other employment related functions

Qualification

Human Resources ManagementCustomer ServiceData EntryTyping 45 WPMOffice Equipment OperationReport PreparationPublic SpeakingRecord KeepingResearch SkillsCultural AwarenessTeam CollaborationConfidentiality

Required

Two years of college with major course work in human resources, business administration, or a related field

One year (full-time equivalent) of responsible clerical and technical experience including some experience in support of a human resources program area related to area of assignment

Typing certificate issued within the last 6 months, certifying ability to type 45 net wpm in a five (5) minute test

Benefits

The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance.

The Benefits of Choice program offers you a range of benefits.