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South Bay Workforce Investment Board · 2 months ago

Career Services Coordinator - Case Manager

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

$24.52/hr - $31.93/hr

2+ years exp

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an experienced Career Services Coordinator to provide case management for adult and youth populations. This role involves helping individuals overcome employment barriers through tailored career exploration, vocational training, and work experience.

Career PlanningEmploymentHuman ResourcesRecruitingTraining

Diversity & Inclusion

Responsibilities

Conduct eligibility assessments to enroll a specified number of participants per contractual stipulations

Provide comprehensive case management services to program participants, crafting Individual Service Strategies (ISS) tailored to each participant's needs, and diligently monitoring their progress towards achieving ISS goals

Guide participants in setting and attaining suitable employment objectives, which involves identifying short and long-term goals, overcoming obstacles, assessing occupational qualifications, and devising strategies for goal attainment

Facilitate the job search process for participants, including offering guidance on job search materials and skills, and facilitating connections with employers, internships, and other relevant short-term training opportunities

Collaborate with fellow employment services team members and departments to coordinate various employment-related projects and events

Deliver or assist with delivering employment-related and financial literacy classes to program participants, both adults and youth

Contribute actively to the accomplishment of monthly, quarterly, and annual employment and internship targets

Record participant activities, progress, and outcomes meticulously using client management and tracking systems

Ensure compliance with labor laws, safety regulations, and program requirements relating to various programs/worksites

Timely completion and submission of Management Information Systems (MIS) forms per agency guidelines and procedures, where applicable

Assist in coordinating volunteer recruitment efforts and planning employment-related events

Keep abreast of career development models and labor market trends to ensure that workforce development approaches and curricula remain innovative and effective

Undertake additional duties of a similar nature or level as required

Qualification

Case ManagementCareer DevelopmentEffective CommunicationCultural SensitivityTechnical ProficiencyOrganizational AbilitiesEmpathyResilienceTeam CollaborationCritical ThinkingContinuous Learning

Required

Bachelor's Degree in Social Sciences, Business, Public Administration, or a related field from an accredited college or university

At least two (2) years of experience in delivering social service programs or job training and development, with extensive case management responsibilities

Effective Communication Skills: Ability to build rapport with clients, collaborate with colleagues, and convey complex information effectively

Empathy and Genuine Concern: Demonstrated ability to empathize with clients' situations and show genuine concern for their well-being

Critical Thinking and Problem-Solving: Strong analytical skills to assess situations, identify needs, and develop innovative solutions, crucial for achieving positive outcomes for clients

Organizational Abilities: Proficiency in managing multiple tasks and priorities efficiently to ensure timely delivery of services and effective case management

Cultural Sensitivity: Sensitivity to cultural differences, diversity, and individual needs, particularly for clients from diverse backgrounds

Team Collaboration: Ability to work effectively with interdisciplinary teams, community partners, and other stakeholders to maximize support for clients

Resilience and Adaptability: Capacity to navigate uncertainty, handle setbacks, and adapt to changing circumstances with resilience and flexibility

Technical Proficiency: Comfortable using Microsoft Suite and other technical platforms, including electronic records systems and virtual communication platforms

Ethical Conduct: Commitment to upholding ethical standards, maintaining client confidentiality, and adhering to professional codes of conduct

Continuous Learning: Dedication to ongoing learning and skill development to remain informed about best practices, emerging trends, and evidence-based interventions in the field

Proficient in using computers, general office equipment, and a variety of software programs, including Microsoft Office Suite (Excel, Word, Outlook, OneDrive), video conference software (Teams, Zooms), and other relevant tools

Successful completion of background and reference clearances, along with adherence to all safety protocols mandated by the Company and as outlined under the working conditions below